Customer Service Administrator

Arrowhead Alarm Products Limited; Hibiscus Coast; On-site; NZD 42,000 - 55,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a proactive Front of House & Customer Service Administrator for a 6-month maternity leave cover contract in Auckland. The role blends welcoming walk-in customers with sales support, order processing and day-to-day administration.

Key responsibilities include handling client inquiries, processing orders, coordinating with couriers and production, and supporting external sales materials.

Qualifications

• Strong verbal and written communication with a friendly and professional manner.
• Excellent time management and attention to detail across multiple tasks.
• Ability to balance walk-in customers, calls, emails and administration.

Responsibilities

• Greet and assist walk-in customers, creating a positive and professional first impression.
• Answer incoming calls and manage the central customer service inbox.
• Assist with new orders, stock availability, pricing enquiries, quotes and order tracking.
• Liaise with courier companies to track shipments and resolve delivery issues, and coordinate and follow up on customer returns.
• Process incoming customer orders and pick and prepare orders for local collection.
• Review and process back orders daily to minimise delays.
• Update wholesaler promotional pricing and quantities in NetSuite to support efficient order entry.
• Advise customers of changes to delivery timeframes and any pricing or quantity discrepancies.
• Coordinate confirmed bulk orders with production and assist external sales reps with printing brochures and assembling bin boxes.

Skills

Communication

Time management

Attention to detail

ERP experience

Tools

NetSuite

Job description

Fixed Term Maternity Leave Cover Contract

This is a 6 month Fixed Term Contract with the possibility of extending.

About the role

We are seeking a proactive, customer-focused Front of House & Customer Service Administrator for a maternity leave cover contract. This varied role combines welcoming and assisting walk-in customers with sales support, order processing and day-to-day administration.

Key responsibilities

Greet and assist walk-in customers, creating a positive and professional first impression

Answer incoming calls and manage the central customer service inbox efficiently

Assist with new orders, stock availability, pricing enquiries, quotes and order tracking

Liaise with courier companies to track shipments and resolve delivery issues, and coordinate and follow up on customer returns

Process incoming customer orders and pick and prepare orders for local collection

Review and process back orders daily to help minimise delays

Accurately update wholesaler promotional pricing and quantities in NetSuite to support efficient order entry

Promptly advise customers of changes to delivery timeframes and any pricing or quantity discrepancies

Liaise with the production team on estimated completion dates and coordinate confirmed bulk orders

Assist external sales representatives with administrative tasks, including printing brochures, preparing bin box labels and assembling bin boxes

About you

Strong verbal and written communication skills, with a friendly and professional manner

Excellent time management and attention to detail, with the ability to balance walk-in customers, phone calls, emails and administrative tasks

Confidence using computer systems; experience with ERP software, ideally NetSuite, would be an advantage

Ability to assist with picking and preparing collection orders and handling sales materials as required

Auckland, NZ