Customer Delivery Representative

Bluecurrent; Auckland; On-site; NZD 50,000 - 62,000; Full time

Job summary

Bluecurrent invites a motivated Customer Delivery Representative to join our Avondale team, supporting daily operations and ensuring smooth workflow from start to finish.

You’ll respond to customer and internal queries, manage tasks, and collaborate with colleagues to resolve issues while keeping service levels in check. This role suits someone who thrives in a fast-paced environment with strong communication skills.

Qualifications

• Experience in customer service, a call centre, administration, or a fast-paced operational environment.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential.
• Ability to manage your time, prioritise tasks and juggle multiple competing demands.
• Experience working in a fast-paced environment where meeting KPIs and SLAs is a key requirement.
• Proven ability to multitask, stay organised and maintain accuracy under pressure.
• A problem-solving mindset and commitment to continuous improvement.
• Experience in the electricity industry or working with electricity retailers would be advantageous but not essential.

Responsibilities

• Respond to and resolve customer and internal queries in a timely and professional way.
• Coordinate and manage incoming tasks, ensuring they are assigned and completed on time.
• Collaborate closely with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate more complex issues when needed, ensuring they are resolved effectively.

Skills

Customer service

Call centre experience

Administrative skills

Problem solving

Team collaboration

Time management

Communication skills

Multitasking

KPI / SLA awareness

Tools

Outlook

Excel

Word

Teams

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovativetechnology.

Fornearly twodecades,we’vebeen a trusted leader in smart meteringand digital solutions, helping businesses and communities make betterenergy decisions.

People are at the heart of everything we do. Bluecurrent offers asupportive, inclusive workplace with fantastic benefits, growthopportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, sojoin us andlet’screate a smarter, more sustainable future together.

About the role

Exciting opportunity for a Customer Delivery Representative to join our supportive and collaborative team in Avondale.

In this role, you'll be at the centre of day-to-day operations, supporting your team, helping resolve issues, and making sure work flows smoothly from start to finish.

Key responsibilities include:

• Respond to and resolve customer and internal queries in a timely and professional way.
• Coordinate and manage incoming tasks, making sure they are assigned and completed on time.
• Collaborate closely with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate more complex issues when needed, ensuring they are resolved effectively.

What we're looking for

We're looking for someone who enjoys problem-solving, collaborating and being part of a team that makes things happen. You'll ideally bring:

• Experience in customer service, a call centre, administration, or a fast-paced operational environment.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential.
• Ability to manage your time, prioritise tasks and juggle multiple competing demands.
• Experience working in a fast-paced environment where meeting KPIs and service level agreements (SLAs) is a key requirement.
• Proven ability to multitask, stay organised and remain calm under pressure while maintaining a high standard of accuracy.
• A problem-solving mindset and commitment to continuous improvement.
• Experience in the electricity industry or working with electricity retailers would be advantageous but is not essential.

This role is best suited to someone who thrives in a fast-paced environment, enjoys managing multiple priorities at once, and consistently delivers high-quality outcomes.

If you require accessibility support during the application or selection process, please call us on [phone].