Customer Delivery Representative

Blue Current; Auckland; On-site; NZD 52,000 - 68,000; Full time

Job summary

Bluecurrent is seeking a Customer Delivery Representative to join our Avondale team in Auckland. In this role you will be at the centre of day-to-day operations, supporting your team, resolving issues, and ensuring smooth flow of work from start to finish.

You’ll bring experience in customer service or fast-paced environments, strong communication, and proficient MS Office skills. We value collaboration, continuous improvement, and delivering high-quality outcomes for our customers.

Qualifications

• Experience in customer service, a call centre, administration, or a fast-paced operational environment.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential.
• Ability to manage your time, prioritise tasks and juggle multiple competing demands.
• Experience working in a fast-paced environment where meeting KPIs and SLAs is a key requirement.
• Proven ability to multitask, stay organised and remain calm under pressure while maintaining a high standard of accuracy.
• A problem-solving mindset and commitment to continuous improvement.
• Experience in the electricity industry or working with electricity retailers would be advantageous but is not essential.

Responsibilities

• Respond to and resolve customer and internal queries in a timely and professional way.
• Coordinate and manage incoming tasks, making sure they are assigned and completed on time.
• Collaborate closely with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate more complex issues when needed, ensuring they are resolved effectively.

Skills

Customer service

Call centre

Time management

Communication skills

MS Office

Multitasking

Tools

Outlook

Excel

Word

Teams

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovativetechnology.

Fornearly twodecades,we’vebeen a trusted leader in smart meteringand digital solutions, helping businesses and communities make betterenergy decisions.

People are at the heart of everything we do. Bluecurrent offers asupportive, inclusive workplace with fantastic benefits, growthopportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, sojoin us andlet’screate a smarter, more sustainable future together.

About the role

Exciting opportunity for a Customer Delivery Representative to join our supportive and collaborative team in Avondale.

In this role, you'll be at the centre of day-to-day operations, supporting your team, helping resolve issues, and making sure work flows smoothly from start to finish.

Key responsibilities include:

• Respond to and resolve customer and internal queries in a timely and professional way.
• Coordinate and manage incoming tasks, making sure they are assigned and completed on time.
• Collaborate closely with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate more complex issues when needed, ensuring they are resolved effectively.

What we're looking for

We're looking for someone who enjoys problem-solving, collaborating and being part of a team that makes things happen. You'll ideally bring:

• Experience in customer service, a call centre, administration, or a fast-paced operational environment.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential.
• Ability to manage your time, prioritise tasks and juggle multiple competing demands.
• Experience working in a fast-paced environment where meeting KPIs and service level agreements (SLAs) is a key requirement.
• Proven ability to multitask, stay organised and remain calm under pressure while maintaining a high standard of accuracy.
• A problem-solving mindset and commitment to continuous improvement.
• Experience in the electricity industry or working with electricity retailers would be advantageous but is not essential.

This role is best suited to someone who thrives in a fast-paced environment, enjoys managing multiple priorities at once, and consistently delivers high-quality outcomes.

If you require accessibility support during the application or selection process, please call us on [phone].