Customer Delivery Representative

JobSpace; Auckland; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Fantastic benefits

Job summary

Bluecurrent is hiring a Customer Delivery Representative in Avondale (Auckland) to support daily operations, assist the team, resolve issues, and ensure smooth workflow from start to finish.

The role emphasizes problem-solving, collaboration, and the ability to manage multiple priorities in a fast-paced environment, with a focus on accuracy and customer satisfaction.

Qualifications

• Experience in customer service, a call centre, administration, or fast-paced operational environment.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential.
• Ability to manage time, prioritise tasks and juggle multiple demands.
• Experience meeting KPIs and SLAs in a fast-paced setting.
• Proven multitasking ability and high accuracy under pressure.
• Problem-solving mindset and continuous improvement.
• Experience in electricity industry or working with electricity retailers is advantageous.

Responsibilities

• Respond to and resolve customer and internal queries in a timely and professional way.
• Coordinate and manage incoming tasks, ensuring they are assigned and completed on time.
• Collaborate with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate more complex issues when needed, ensuring they are resolved effectively.

Skills

Customer service

Communication

Time management

Multitasking

Problem solving

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bring your ideas, help shape what's next

Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovative technology.

For nearly two decades, we've been a trusted leader in smart metering and digital solutions, helping businesses and communities make better energy decisions.

People are at the heart of everything we do. Bluecurrent offers a supportive, inclusive workplace with fantastic benefits, growth opportunities, and an authentic commitment to sustainability.

Every day we live our values of collaboration, innovation, and delivery, so join us and let's create a smarter, more sustainable future together.

About the Role

Exciting opportunity for a Customer Delivery Representative to join our supportive and collaborative team in Avondale.

In this role, you'll be at the centre of day-to-day operations, supporting your team, helping resolve issues, and making sure work flows smoothly from start to finish.

Key responsibilities include:

• Respond to and resolve customer and internal queries in a timely and professional way.
• Coordinate and manage incoming tasks, making sure they are assigned and completed on time.
• Collaborate closely with team members to keep workflows running smoothly.
• Proactively identify and investigate issues, helping to find solutions.
• Escalate more complex issues when needed, ensuring they are resolved effectively.

What We're Looking For

We're looking for someone who enjoys problem-solving, collaborating and being part of a team that makes things happen. You'll ideally bring:

• Experience in customer service, a call centre, administration, or a fast-paced operational environment.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential.
• Ability to manage your time, prioritise tasks and juggle multiple competing demands.
• Experience working in a fast-paced environment where meeting KPIs and service level agreements (SLAs) is a key requirement.
• Proven ability to multitask, stay organised and remain calm under pressure while maintaining a high standard of accuracy.
• A problem-solving mindset and commitment to continuous improvement.
• Experience in the electricity industry or working with electricity retailers would be advantageous but is not essential.

This role is best suited to someone who thrives in a fast-paced environment, enjoys managing multiple priorities at once, and consistently delivers high-quality outcomes.