Customer & Operations Agent (Casual)

Avis Budget Group; Kerikeri; On-site; NZD 29,000 - 41,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Wellbeing programme

Employee discounts

Full training provided

Job summary

Avis Budget Group at Kerikeri Airport is hiring a casual Rental Operations Agent. This role covers front and back of house tasks, including counter service, rental processing, and vehicle care. Work is scheduled as needed within operating hours, with training provided.

You will interact with customers, handle bookings, inspect and move vehicles, and ensure cleanliness for a quality rental experience. A full, clean driver’s license is essential, with uniform and support provided.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Willingness to learn and adapt to systems and procedures.
• Good communication skills and a customer-focused mindset.

Responsibilities

• Interact with customers at the counter and promote products/services.
• Complete rental transactions, contracts, and bookings.
• Inspect vehicles for damages and maintenance issues; drive/park vehicles.
• Clean interiors and exteriors of vehicles and prepare them for customers.

Skills

Customer service

Fast-paced environment

Willingness to learn

Strong communication

Job description

Best of both world where you are not just sitting behind a desk all day! Based at Kerikeri Airport, we have a casual position available for someone who has exceptional customer service skills and isn't afraid of hard work. Casual position available – working as and when needed Keri Keri Airport based Supportive, friendly, and caring culture Entry level role with training provided Big international company with opportunity to move internallyWe operate 7 days a week, from 8.30 am to 9 pm where we are looking for someone to work as and when needed during our operating hours . This means you could be scheduled to work early mornings, evenings and weekends as required.About the RoleAs what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.What’s on offer:$25.11 per hour, plus increase your earnings with our sales incentive scheme.Uniform and parking provided.Wellbeing programme incl. life insurance, discounted health insurance and superannuation optionsEmployee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.Full training provided to help you achieve your goals & reach your potential.What we are looking for:Full, clean, valid class 1 driver’s licence is essential for this role.Previous experience within retail, hospitality, customer service or similar rolesAbility to work in a fast-paced environment while delivery exceptional customer service.Comfortable learning and using various computer systems to accurately input rental information (training will be provided)Ability to follow procedures and adhere to company guidelines and standards.If you would like the opportunity to represent Avis Budget Group, then we want to hear from you! To put an application forward, please click Apply.About Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.KerikeriNew Zealand