Remote Customer Support Specialist

Placements24; Queenstown; Hybrid; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Health benefits

Training & development

Supportive team

Job summary

Placements24 seeks a dedicated Remote Customer Service Representative to join its virtual support team. In this fully remote role, you will be the first point of contact for customers, handling inquiries via phone, email, and chat from a home-based workspace.

You will use strong communication and problem-solving skills to resolve issues, maintain CRM records, and contribute to customer satisfaction while meeting performance targets.

Qualifications

• Experience in a customer service or call center role.
• Excellent verbal and written communication.
• Strong problem-solving and customer-centric mindset.
• Proficient with computers, CRM software, and common office apps.
• Reliable internet and a quiet dedicated workspace.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Provide accurate information regarding products, services and policies.
• Troubleshoot and resolve issues; escalate when needed.
• Maintain detailed CRM records of interactions.
• Identify needs and offer proactive solutions.
• Meet KPIs for customer satisfaction and resolution times.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Tools

CRM software

Job description

Placements24 seeks a dedicated Remote Customer Service Representative to join its virtual support team. In this fully remote role, you will be the first point of contact for customers, handling inquiries via phone, email, and chat from a home-based workspace.

You will use strong communication and problem-solving skills to resolve issues, maintain CRM records, and contribute to customer satisfaction while meeting performance targets.