Customer Service Representative, Contact Centre

New Zealand Government; Auckland; On-site; NZD 32,000 - 39,000; Part time

Job summary

Health New Zealand is seeking friendly and professional Customer Service Representatives to support outpatient sites across the Counties Manukau District from Manukau. You will be the first contact for patients, caregivers and GPs, handling calls, emails and messages with care and efficiency.

Part-time 30 hours per week, Monday to Friday, during normal business hours. You will help manage appointments, answer a wide range of enquiries, and provide a reassuring voice in our community's healthcare

Qualifications

• At least 2 years customer service experience.
• Clear, confident communication skills both spoken and written.
• High attention to detail and strong problem-solving abilities.
• Comfortable with Microsoft Outlook, Excel and Word (intermediate level).

Responsibilities

• Handle calls, emails and messages from patients, caregivers and GPs.
• Manage appointments and coordinate patient flow across outpatient sites.
• Provide a reassuring, professional voice in the community's healthcare journey.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

MS Office competency

Tools

Outlook

Excel

Word

Job description

A fantastic team culture that values support, respect and collaborationMaking a real impact by helping people navigate their care with confidePart time, Monday to Friday based at 15 Lambie DriveHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all NewZealanders.

About the Role:

We're looking for friendly and professional Customer Service Representatives to join our busy team supporting outpatient sites across the Counties Manukau District, including Manukau Health Park, Botany SuperClinic, Manukau Health Park, and Middlemore Hospital. Based in Manukau, youll be the first point of contact for patients, caregivers, and GPs, handling calls, emails, and messages with care and efficiency. You will help manage appointments, answer a wide range of enquiries, and provide a reassuring voice in our communitys healthcare journey. We currently have a part time position available, working 30 hours a week Monday to Friday, during normal business hours.

About You

• At least 2 years customer service experience
• Clear, confident communication skills both spoken and written
• High attention to detail and strong problem-solving abilities
• Comfortable with Microsoft Outlook, Excel and Word (intermediate level)
• Reliable, punctual, and motivated to go the extra mile

Working at Health New Zealand

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of NewZealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 2nd November 2026