Web Store Customer Experience Specialist

Nood Trading; Christchurch; On-site; NZD 48,000 - 64,000; Full time

Job summary

Jora New Zealand is seeking a Customer Experience Representative (Web Store) based at our Woolston Head Office in Christchurch. You will be at the heart of helping customers create spaces they love, handling questions, orders, and trade support while keeping the website running smoothly.

We value attitude, energy and a customer-first mindset over ticking every box. This full-time role offers variety, teamwork, and opportunities to learn within a collaborative environment.

Qualifications

• Experience in customer service, retail, eCommerce or trade sales is a bonus but not essential.
• Love helping people and creating great customer experiences.
• Organised, proactive, and detail-focused with a customer-first mindset.

Responsibilities

• Answer questions and process orders to support customers and keep the website running smoothly.
• Provide assistance to trade customers and help maintain website operations.
• Collaborate with the team to deliver positive customer experiences.

Skills

Customer service

Organizational skills

Attention to detail

Proactive mindset

Problem solving

Tech-savvy

Learning new systems

Team collaboration

Multitasking

Job description

Jora New Zealand is seeking a Customer Experience Representative (Web Store) based at our Woolston Head Office in Christchurch. You will be at the heart of helping customers create spaces they love, handling questions, orders, and trade support while keeping the website running smoothly.

We value attitude, energy and a customer-first mindset over ticking every box. This full-time role offers variety, teamwork, and opportunities to learn within a collaborative environment.