Frontline Customer Service Pro – Paraparaumu (Fixed-Term)

New Zealand Post; Wellington; On-site; NZD 32,000 - 45,000; Full time

Benefits offered by this job

Learning & development

Values-driven organisation

Safe work environment

Stable government-owned agency

Job summary

New Zealand Post is seeking a Customer Service Officer for Coastlands Retail Park, Paraparaumu. You will deliver excellent service at front counters and over the phone, handling inquiries, payments and parcel sending across New Zealand and beyond. Some heavy lifting is required on busy days in a fixed-term role through April 2027.

The position offers diverse daily tasks with learning opportunities and a supportive team in a values-driven, government-owned agency environment.

Qualifications

• Administration, retail and data entry skills.

Responsibilities

• Deliver an exceptional level of service at front counters and by phone.
• Process mail, scan freight and small packages from couriers.
• Assist with sending parcels across New Zealand and internationally.
• Handle inquiries and requests from customers with confidence.
• Heavy lifting may be required.

Skills

Administration

Retail

Data entry

Job description

New Zealand Post is seeking a Customer Service Officer for Coastlands Retail Park, Paraparaumu. You will deliver excellent service at front counters and over the phone, handling inquiries, payments and parcel sending across New Zealand and beyond. Some heavy lifting is required on busy days in a fixed-term role through April 2027.

The position offers diverse daily tasks with learning opportunities and a supportive team in a values-driven, government-owned agency environment.