Customer Experience Administrator (Internal Applicants)

BaySwim; Auckland; Hybrid; NZD 30,000 - 39,000; Part time

Job summary

BaySwim is seeking a Part Time Customer Experience Administrator in Auckland to provide essential admin support across the Customer Experience team. This role ensures key annual processes run smoothly, supports customer communications, and assists with customer feedback systems.

Ideal candidates are highly organised, detail-focused and customer‑minded, with strong communication skills. The role offers flexible, part-time hours (7.5 hours per week) and cross-team collaboration across Bay Venues.

Qualifications

• Must be highly organised with strong attention to detail.
• Excellent communication and coordination abilities.
• Experience supporting customer communications is a plus.

Responsibilities

• Provide administrative support to the Customer Experience team.
• Assist with key annual processes and customer feedback systems.
• Coordinate customer communications across channels and teams.
• Collaborate with Bay Venues to ensure smooth service delivery.

Skills

Organised

Attention to detail

Customer service mindset

Job description

Part Time Customer Experience Administrator – 7.5 hours per week

Are you highly organised, detail-focused and passionate about supporting great customer experiences? We're looking for a Customer Experience Administrator to provide administrative support across the wider Customer Experience team. This role plays an important part in ensuring key annual processes run smoothly, supporting customer communications and assisting with customer feedback systems.

You'll be someone who enjoys variety, has excellent organisational and communication skills, and takes pride in delivering high-quality work. Working closely with teams across Bay Venues, you'll help support the efficient delivery of services that contribute to exceptional customer experiences.

If you're a proactive team player with a strong customer focus and a keen eye for detail, we'd love to hear from you.

Applications close 2 October 2026