Regulatory Services Administrator

Join Our Team, Waikato; Auckland; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible working arrangements

Sick leave from commencement

No traffic jams bonus

Job summary

Join Our Team in Thames is seeking a proactive administrator to support our Regulatory and Planning Group. Based at our Thames office, you will help deliver high-quality outcomes for our community by handling administrative records, documentation, and enquiries.

The role emphasizes learning our processes, using new systems, and collaborating with colleagues to provide accurate information and timely responses.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail.
• Organised and proactive with a positive attitude.
• Willingness to learn new systems and software.

Responsibilities

• Maintain administrative records and process documentation.
• Respond to customer enquiries in a timely and professional manner.
• Support customers and technical teams to deliver high-quality outcomes.
• Develop understanding of relevant legislation and processes to provide accurate information.

Skills

Attention to detail

Communication

Customer service

Organisational skills

Learning new software

Job description

We have an opportunity based in our Thames office to join our successful, fast-paced and high-energy Regulatory and Planning Group.

In this role, you'll support both customers and technical teams to help deliver high-quality outcomes for our community.

You'll play a key role in supporting the Group by maintaining administrative records, processing documentation, and responding to customer enquiries, some of which may be complex. You'll also develop an understanding of relevant legislation and processes to help provide accurate information and assist with enquiries effectively.

The ideal candidate is someone who takes pride in the impact they have on their team, enjoys working within clear processes, is confident learning new systems and software, and has a keen eye for detail. You will thrive by using your initiative, collaborating with colleagues, and consistently going the extra mile for both customers and the wider team.

To be successful in this role, you will:

• Be highly organised, approachable, and bring a positive attitude to your work
• Demonstrate enthusiasm for learning, development, and continuous improvement
• Have exceptional attention to detail and a high standard of accuracy
• Possess excellent communication and customer service skills, with a calm, solutions-focused approach to challenges

We want you to enjoy what you do and feel supported in achieving your best. To help make this role as rewarding and stress-free as possible, we offer flexible working arrangements, sick leave from commencement, and theadded bonusof no traffic jams.

Applications close Sunday 27 September 2026 at 9.00pm