Customer & Commercial Strategy Manager

Confidential Company; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Confidential Company is seeking a Customer & Commercial Strategy Manager to shape the offers and pricing that drive customer growth. You will lead the development and optimization of the customer proposition, product portfolio, pricing strategy and promotional activity.

Reporting to a senior marketing leader, you will work with marketing, sales, operations, finance and technology to turn insights into measurable commercial outcomes and to deliver strategic initiatives across the business.

Qualifications

• Experience in commercial strategy, pricing or revenue management.
• Strong analytical and commercial acumen.
• Experience developing products, services or customer propositions.
• Ability to influence stakeholders and build cross-functional relationships.
• Strong project management and prioritization skills.
• Track record delivering initiatives that drive growth or profitability.

Responsibilities

• Manage and optimise a portfolio of products, services and customer offers.
• Identify market opportunities and bring new products, services and initiatives to market.
• Develop pricing, promotional and value proposition strategies that support growth and profitability.
• Monitor portfolio performance, customer trends and competitor activity to identify risks and opportunities.
• Analyse revenue, margin and offer performance, turning insights into clear recommendations and action plans.
• Partner with cross-functional teams to launch and implement commercial initiatives.
• Drive improvements in pricing and offer execution processes.

Skills

Commercial strategy

Pricing strategy

Product management

Data analytics

Stakeholder management

Cross-functional teamwork

Project management

Job description

Shape the offers, products and services that drive customer growth

We are looking for a commercially minded Customer & Commercial Strategy Manager to lead the development and optimisation of our customer proposition, product portfolio, pricing strategy and promotional activity.

This is a pivotal role that sits at the intersection of marketing, commercial performance, customer experience and operations. You'll be responsible for ensuring our products, services and offers remain competitive, relevant and profitable, while identifying opportunities to improve customer value and business performance.

Working closely with leaders across marketing, sales, operations, finance and technology, you'll use customer insights, market trends and performance data to make recommendations that influence strategic decision-making and deliver measurable commercial outcomes.

Reporting to a senior marketing leader, you'll also lead one direct report.

What you will do

• Manage and optimise a portfolio of products, services and customer offers.
• Identify market opportunities and help bring new products, services and initiatives to market.
• Develop pricing, promotional and value proposition strategies that support growth and profitability.
• Monitor portfolio performance, customer trends and competitor activity to identify risks and opportunities.
• Analyse revenue, margin and offer performance, turning insights into clear recommendations and action plans.
• Partner with cross-functional teams to successfully launch and implement commercial initiatives.
• Drive improvements in the processes and systems that support pricing and offer execution.

What success looks like

Customer offerings remain competitive, relevant to target segments and commercially successful.

New products and services are launched effectively and deliver against business objectives.

Pricing and promotional activity supports both revenue growth and margin performance.

Commercial decisions are informed by robust analysis and market insight.

Teams can execute offers and initiatives seamlessly across the business.

About you

You are commercially curious, highly analytical and comfortable balancing strategic thinking with hands‑on execution. You enjoy solving complex business challenges, translating data into actionable insights and working collaboratively across multiple functions to deliver results.You'll likely bring experience in data analytics, product management, category management, commercial strategy, pricing, revenue management, proposition development or a similar role.

Key skills and experience

Experience in a commercial, product, category, proposition or pricing-focused role.

Strong analytical and commercial acumen.

Experience developing and managing products, services or customer propositions.

Ability to influence stakeholders and build strong cross‑functional relationships.

Strong project management and prioritization skills.

A track record of delivering initiatives that drive growth, profitability or customer outcomes.

This is an opportunity to shape the products, services and commercial strategies that customers experience every day. You'll work across a broad range of strategic and operational initiatives, have visibility with senior leaders, and play a key role in influencing future growth.