Customer Specialist - Riccarton Advice centre (16hours Part Time)

ASB Bank; Auckland; Hybrid; NZD 30,000 - 36,000; Part time

Benefits offered by this job

Competitive salary

Health & Life insurance

Comprehensive training

Career development

Diversity & inclusion

Internal growth opportunities

Community-focused team

Job summary

ASB Bank is seeking a people-focused Customer Specialist at our Riccarton Advice Centre in Christchurch. This permanent part-time role covers Monday and Saturday shifts (16 hours per week) and offers stability and growth within a trusted New Zealand bank.

You'll assist customers with everyday banking needs, open accounts, and guide them toward digital banking solutions, building lasting relationships and delivering an exceptional service experience in a fast-paced, community-focused environment.

Qualifications

• This role requires strong communication and relationship-building skills.
• Comfort with using technology and learning new systems.
• Positive attitude and willingness to learn.
• Ability to identify customer needs and provide personalised solutions.
• Team-focused mindset and contributing to a positive branch culture.

Responsibilities

• Help customers with everyday banking needs and deliver an exceptional experience.
• Open accounts and support customers in managing finances.
• Assist customers with digital banking solutions.
• Build meaningful relationships and identify opportunities to support customers.

Skills

Strong communication

Relationship-building

Technology literacy

Positive attitude

Customer needs identification

Team-oriented mindset

Job description

Looking for a role where you can build a long-term career while making a genuine difference in your community?

At ASB, we're passionate about helping New Zealanders achieve their goals and improve their financial wellbeing. We're looking for a people-focused Customer Specialist to join our friendly team at our Riccarton Advice Centre.

This is a permanent part-time opportunity working:

Monday and Saturday shifts (16 hours per week)

Whether you're looking to build a long-term career in banking or seeking a flexible role with genuine development opportunities, this position offers both stability and growth.

As a Customer Specialist, you'll be the face of ASB, helping customers with a wide range of everyday banking needs while delivering an exceptional customer experience. You'll build meaningful relationships, identify opportunities to support customers, and help them feel confident using our digital banking solutions.

No two days are the same. From helping customers open accounts and manage their finances through to supporting them with important life moments, you'll play a key role in making banking simple, convenient and personal.

Based in our Riccarton branch, you'll be part of a high-performing team in one of Christchurch's busiest and most diverse communities. This role offers the chance to build meaningful relationships with customers, develop valuable banking and customer service skills, and grow your career with one of New Zealand's most trusted organisations.

You don't need previous banking experience to succeed in this role.

We're looking for people who genuinely enjoy helping others, thrive in a fast-paced environment, and are confident building relationships with a wide range of customers. If you've worked in retail, hospitality, travel, tourism, customer service, telecommunications, contact centres or another customer-focused environment, many of your skills will transfer well to banking.

You'll bring:

• Strong communication and relationship-building skills
• Confidence using technology and learning new systems
• A positive attitude and willingness to learn
• The ability to identify customer needs and provide personalised solutions
• A team-focused mindset and desire to contribute to a positive branch culture

This role could be ideal if you're returning to the workforce, balancing family commitments, studying, or simply looking for a meaningful part-time role with genuine career development opportunities.

What's in it for you?

At ASB, we invest in our people and provide the support, training and development needed to build a successful career.

Many of our leaders, lenders, relationship managers and specialists started their journey in our branch network, making this an excellent entry point into the banking industry.

• Competitive salary and staff banking benefits
• Health, Life and Income Protection Insurance
• Comprehensive training and ongoing support
• Career development and internal growth opportunities across ASB
• A diverse, inclusive and collaborative team environment
• The opportunity to work for one of New Zealand's most trusted organisations

Most importantly, you'll join a team that genuinely cares about its people, customers and communities, and works together to accelerate progress for all New Zealanders.

Successful candidates will be required to complete several pre-employment checks, including but not limited to Police, Credit and AML Compliance checks, verification of qualifications, and, where applicable, checks both within New Zealand and overseas.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.