Customer Specialist - St Lukes

ASB Bank; New Zealand; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Income protection

Career development

Inclusive team

Job summary

ASB Bank is seeking a Customer Specialist to join the St Lukes Advice Centre and help customers with everyday banking needs, creating friendly, helpful experiences. You don’t need banking experience to apply. If you’ve worked in retail, hospitality or customer service, bring your energy and desire to learn.

You’ll use digital tools and support customers across channels in a busy team. This is a full-time position, 40 hours per week, on a rostered basis Monday to Sunday, based at St Lukes Advice

Qualifications

• No banking experience required; suitable for candidates from retail, hospitality or customer service.
• Positive, customer-first attitude and energy.
• Curious, confident asking questions and eager to learn.
• Comfortable with technology and helping others build digital confidence.

Responsibilities

• Get to know our customers and understand their needs.
• Help with a range of everyday banking enquiries.
• Support customers to use digital and self-service options.
• Work across channels and contribute to the Advice Centre.
• Build knowledge and skills while creating positive experiences.

Skills

People skills

Customer focus

Digital confidence

Team player

Job description

At ASB, we’re all about helping our customers get ahead. We’re looking for a Customer Specialist to join our team at St Lukes and create great experiences for our customers every day.

No banking experience? No problem.

If you’ve worked in retail, hospitality, customer service or another people-focused environment, we’d love to hear from you. Bring your energy, curiosity and passion for helping people, and we’ll support you to learn the banking side.

About the role

As a Customer Specialist, you’ll be one of the friendly faces our customers turn to for help with their everyday banking needs.

You’ll:

• Get to know our customers and understand what they need
• Help with a range of everyday banking enquiries
• Support customers to confidently use our digital and self-service banking options
• Work across different channels and contribute to the smooth running of the Advice Centre
• Build your knowledge and skills while creating positive customer experiences

This is a full-time position, working 40 hours per week on a rostered basis Monday to Sunday, based at our St Lukes Advice Centre.

About you

You don’t need to know everything about banking from day one. We’re looking for someone who:

• Enjoys connecting with people and building relationships
• Brings a positive, customer-first attitude
• Is curious, confident asking questions and keen to learn
• Can adapt to different customers and situations
• Enjoys working as part of a busy, supportive team
• Is comfortable with technology and helping others build their digital confidence

What’s in it for you?

Joining ASB means joining an organisation where you can build your skills and explore where a career in banking could take you. You’ll also have access to:

• Health, life and income protection insurance
• Career development and internal growth opportunities
• A supportive and inclusive team environment

At ASB, we’re united as one team, accelerating progress for all New Zealanders.

Ready to join us?

If you love helping people and are looking for an opportunity to start or grow your career with ASB, we’d love to hear from you.

All successful candidates will undergo pre-employment checks, including Police, Credit, AML and qualification verification, including overseas qualifications where applicable.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.