Customer & Apparel Coordinator

People Passion; New Plymouth; On-site; NZD 42,000 - 56,000; Full time

Job summary

Apparel HQ in New Plymouth is seeking a Customer & Apparel Coordinator to join the team. The role blends customer service, order coordination and day-to-day administration to keep the retail store running smoothly.

You will manage inquiries in-store, over the phone and by email, coordinate orders, verify sizing and branding, and maintain accurate information while building relationships with schools, clubs and local organisations.

Qualifications

• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Confident juggling multiple orders and priorities.
• Great written and verbal communication skills.
• Friendly, proactive approach to customer service.
• Good computer skills and confidence in learning new systems.
• Strong initiative and ability to observe and see what needs doing.

Responsibilities

• Provide friendly and responsive customer service in-store, over the phone and via email.
• Coordinate customer orders from enquiry through to completion.
• Accurately process orders and check sizing, quantities, branding and customer requirements.
• Keep customers updated and follow up when needed.
• Support the wider team with quotes, documentation and general administration.
• Keep the retail store organised, welcoming and running smoothly.
• Build great relationships with local schools, clubs, businesses and organisations.

Skills

Administration

Customer service

Order coordination

Communication

CRM familiarity

Learning agility

Sports/apparel interest

Tools

CRM software

Order management systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

People Passion – New Plymouth, North Island

Are you someone who enjoys working with people, thrives on variety and takes pride in keeping things accurate and organised?

Apparel HQ are looking for a Customer & Apparel Coordinator to join their thriving New Plymouth team. This is a varied, hands-on role combining customer service, order coordination and administration, with responsibility for supporting the day-to‑day running of the retail store.

You will become the friendly face customers see when they walk through the door, while also working behind the scenes to coordinate orders, respond to enquiries, maintain accurate information and ensure everything keeps moving smoothly. If you enjoy working with people, take pride in getting the details right and love keeping things organised, this could be the role for you.

About the role

Reporting to the Directors, you will be at the heart of the customer experience, supporting customers in-store, over the phone and via email while coordinating their orders from initial enquiry right through to completion.

You will work across school uniforms, sports and club apparel, teamwear and workwear, making sure orders are accurate, customers are kept informed and everything keeps moving behind the scenes.

Some of your responsibilities will include:

• Providing friendly and responsive customer service in-store, over the phone and via email
• Coordinating customer orders from enquiry through to completion
• Accurately processing orders and checking sizing, quantities, branding and customer requirements
• Keeping customers updated and following up when needed
• Supporting the wider team with quotes, documentation and general administration
• Keeping the retail store organised, welcoming and running smoothly
• Building great relationships with local schools, clubs, businesses and organisations

About you

You might come from administration, customer service, sales support or a similar coordination role. What matters most is that you are organised, accurate and great with people. The ideal candidate will bring:

• Strong administration and organisational skills
• Excellent attention to detail and accuracy
• Confidence juggling multiple orders and priorities
• Great written and verbal communication skills
• A friendly, proactive approach to customer service
• Good computer skills and confidence in learning new systems
• Strong initiative and the ability to observe and see what needs doing

Experience with CRM or order management systems would be a bonus, as would an interest in sport, apparel or the local community.

Why Apparel HQ?

Apparel HQ works with schools, sports clubs, businesses and community organisations to provide uniforms, teamwear, workwear, sportswear and other apparel solutions. Based in central New Plymouth, they are a close-knit local business that prides themselves on friendly, responsive service and making things easy for their customers. To find out more, check out our website here: https://apparelhq.co.nz

This is a great opportunity to join a team where you will enjoy plenty of variety, build strong relationships with customers and take ownership of keeping orders and administration moving smoothly. If you are someone who takes pride in getting the details right, enjoys helping people and loves staying organised, we would love to hear from you.