Customer Account Manager

Sweetpea Marketing; Waitakere Ranges; Hybrid; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Company vehicle/travel support

Competitive base salary + incentives

Autonomy to manage portfolio

Supportive team culture

Job summary

Sweetpea Marketing Ltd, Auckland-based, is seeking an Account Manager to service a New Zealand portfolio and report to the Auckland head office.

You will nurture relationships, identify opportunities for growth, and coordinate with internal teams to ensure smooth orders, promotions, and forecasting. This hybrid role combines remote work with client visits and regional travel, within a supportive team and growth-oriented environment.

Qualifications

• 3+ years’ experience in sales or account management (B2B preferred).
• FMCG, wholesale, or retail experience highly regarded.
• Proficient with business systems and CRM tools.
• A working knowledge of Microsoft Excel and Outlook.
• NZ Driver’s Licence held, with willingness to travel regionally/nationally.

Responsibilities

• Build trusted, long-term relationships with key customer accounts.
• Grow existing business through planned relationship-led sales activity.
• Identify opportunities for range growth, promotions, and new launches.
• Be main contact for customers and coordinate with internal teams.
• Maintain accurate CRM, orders, promotions, and reporting.
• Provide sales forecasts and insights to the Sales & Marketing Manager.
• Represent Sweetpea at industry events and customer functions.

Skills

Sales experience

Account management

CRM proficiency

Excel

Communication

Independent worker

Tools

CRM tools

Microsoft Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Build relationships. Grow accounts. Create long-term value.

Sweetpea Marketing Ltd is a leading New Zealand importer and distributor of toys, gifts, and lifestyle products. We partner with some of the country’s most recognisable retailers, and we’re known for strong relationships, quality brands, and doing business the right way.

We’re looking for an Account Manager to join our Sales team, based in Auckland and servicing a portfolio of customers across New Zealand, while reporting to our Auckland head office.

This role is ideal for someone who enjoys nurturing customer relationships, working with structure and purpose, and delivering sustainable growth over time.

About the Role

As an Account Manager, you’ll be responsible for managing and growing a portfolio of established customer accounts. You’ll work closely with your customers, understand their businesses, and identify opportunities to grow ranges, distribution, and long-term value.

This is a relationship-led sales role focused on growing and developing existing customer accounts, where you’ll divide your time between working from your home office and visiting a portfolio of customers. You’ll also work closely with internal teams to ensure everything runs smoothly behind the scenes — from orders and promotions to reporting and forecasting.

This is a role with real ownership, where attention to detail, follow-through, and consistency matter.

What You’ll Be Doing

Building trusted, long-term relationships with key customer accounts

Managing and growing existing business through thoughtful, planned relationship-led sales activity

Identifying opportunities for range growth, promotions, and new product launches

Acting as the main point of contact for your customers

Working collaboratively with Customer Services, Warehouse, Purchasing, and Accounts

Keeping systems, CRM, and reporting accurate and up to date

Providing sales forecasts, insights, and regular updates to the Sales & Marketing Manager

Representing Sweetpea at industry events, trade shows, and customer functions to support existing relationships and build long-term market presence

About You

This role will suit someone who naturally:

Enjoys developing and nurturing relationships over time

Is organised, reliable, and strong on follow-through

Works well independently but values being part of a wider team

Communicates clearly and calmly, even under pressure

Takes pride in doing things properly, not just quickly

Is comfortable working remotely while staying connected and visible

You’ll also bring:

3+ years’ experience in sales or account management (B2B preferred)

FMCG, wholesale, or retail experience (highly regarded)

Confidence using business systems and CRM tools

A basic working knowledge of Microsoft Excel and Outlook

A full NZ Driver’s Licence

Flexibility to travel as required to support customer relationships and business needs, including regional and national travel.

Why Join Sweetpea?

Manage established accounts with genuine relationship depth

Autonomy and trust to run your portfolio your way

Supportive, collaborative team culture

Quality brands and long-term retail partnerships

Competitive base salary plus performance incentives

Company vehicle/travel support

A role focused on sustainable growth, not short-term wins

If you’re someone who enjoys building strong foundations, refining how things work, and helping customers grow successfully over time, we’d love to hear from you.