Crew Controller

Air New Zealand; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Flight discounts for you and whānau

Health and wellbeing tools

FlexiLeave up to 4 extra weeks

Workplace savings scheme

Development opportunities

Job summary

Air New Zealand is seeking a Crew Controller based in Auckland to manage daily crewing plans and respond rapidly to disruptions. The role supports timely departures and safe crew allocations across our jet network, contributing to an exceptional customer experience.

The position operates on a 6 days on, 3 days off roster and is based at Auckland Airport Campus. You will coordinate across teams and ensure crew resources meet contractual and regulatory requirements.

Qualifications

• Experience in rostering, planning or operations.
• Calm, solutions-focused approach to complex problems.
• Strong communication and relationship management skills.
• Good working knowledge of Excel, Word and Outlook.
• Understanding of airport or airline operations (advantageous).
• Thrives in a team environment and meets time-critical deadlines.

Responsibilities

• Develop and manage daily operational crewing plans.
• Provide fast, effective crewing solutions during disruptions.
• Ensure crew assignments comply with contractual and regulatory requirements.
• Work closely with internal teams to resolve resourcing challenges.
• Support network performance by maintaining efficient crew schedules.

Skills

Rostering

Planning

Operations

Strong communication

Calm under pressure

Tools

Excel

Word

Outlook

Job description

Job Description

Kia ora!

Are you calm under pressure and thrive in a fast-paced, operational environment? We're looking for a Crew Controller to join our Auckland-based team and help keep our people and planes where they need to be so we can continue delivering an exceptional experience for customers across our jet network.

At Air New Zealand, we connect friends and whānau across Aotearoa and the world. As part of our whānau, you'll thrive in a dynamic environment, focused on doing the basics brilliantly to ensure every journey takes off as planned. This permanent role follows a 6 days on, 3 days off roster and is based at our Auckland Airport Campus.

What you'll be doing:

As a Crew Controller, you'll be part of the team responsible for short-term crewing operations, ensuring every flight is safely and compliantly crewed. You'll help coordinate flight crew resources across our jet network, balancing customer commitments, operational constraints and regulatory obligations.

In this role, you will:

• Develop and manage daily operational crewing plans
• Provide fast, effective crewing solutions during disruptions
• Ensure crew assignments comply with contractual and regulatory requirements
• Work closely with internal teams to resolve resourcing challenges
• Support network performance by maintaining efficient crew schedules.

This role will suit you if you have:

• Experience in rostering, planning or operations
• A calm, solutions-focused approach to complex problems
• Strong communication and relationship management skills
• Good working knowledge of Excel, Word and Outlook
• An understanding of airport or airline operations (advantageous)
• You'll be someone who thrives in a team environment, enjoys working to time-critical deadlines and brings a can-do attitude to every shift.

What we can offer you:

We want our people to live their best lives and access great benefits that support their lives outside work. In this role, you'll enjoy:

• Discounted flights for you and your whānau to explore Aotearoa and the world
• Access to health and wellbeing tools, including KoruHealth and EAP
• FlexiLeave lets you purchase up to 4 extra weeks off each year
• A workplace savings scheme with matching employer contributions
• Development opportunities in one of New Zealand's most iconic organisations.

Applications close Sunday 4th October 2026.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset - because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

Seek to bring distant horizons closer. Once near, seize them and make them your reality.