Court Registry Support Officer

Public Defence Service - New Zealand; Gisborne; On-site; NZD 56,000 - 74,000; Full time

Benefits offered by this job

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

Te Tāhū o te Ture – the Ministry of Justice in Gisborne district invites applications for a Court Registry Support Officer on a fixed-term basis until March 2027. You will assist with daily court operations, handle customer inquiries by phone, in person, or by email, and support court registry staff to manage case files.

You will interact with lawyers, judges, jurors, and the public, providing frontline service while maintaining confidentiality and accuracy.

Qualifications

• Proven customer service experience.
• Able to multitask, be flexible and adapt to change.
• Motivated to learn and take on new challenges.

Responsibilities

• Provide timely and efficient customer service.
• Support Judges and Court Registry Officers in and out of the courtroom.
• Introduce Judges/judicial officers into court in English and Te Reo Maori.
• Support the jury service function and jurors in court trials.
• Provide general administrative support (photocopying, scanning, filing).
• Manage incoming/outgoing mail and evidence exhibits.
• Perform data entry and maintain records.
• Provide advice and support to diverse customer base.

Skills

Customer service

Multitasking

Adaptability

Job description

Job Description

Court Registry Support Officer – Gisborne District & High Court

Fixed-Term Opportunity until March 2027

Te Haeata/The Opportunity

As a Court Registry Support Officer, you will support the Court's day-to-day operations by supporting the administration function and providing customer service. Your day will involve engaging with our participants, including Lawyers, Judges, and the public – whether over the phone, face to face or via email. You will work closely with Court Registry Officers and support them while they take Court and manage case files.

Ō Pūkenga/Skills And Experience

To be successful in this role, you will have proven customer service experience. You will need to be confident, able to multitask, flexible and easily adapt to change. You will also enjoy a challenge and be motivated to learn.

Day to day your tasks include but are not limited to:

• Providing timely and efficient customer service
• Supporting Judges and Court Registry Officers both in and out of the courtroom
• Introducing Judges/judicial officers into court (in both English and Te Reo Maori)
• Support the jury service function and the jurors themselves in court trials.
• Providing general administrative support for Court Registry Officers, including photocopying, scanning and filing
• Managing the incoming and outgoing mail
• Managing evidence exhibits
• Data entry
• Provide support and advice to our diverse customer base.

Mō Mātou/About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $56,343 to $74,416 – the appointing salary will be based on skills and experience.

Applications close on 30 October however, we will review CVs as they come in and may invite successful candidates to interview before the close date.

If you have any questions, please contact [e-mail]