Coordinator | Buller

New Zealand Government Joba; New Zealand; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Coordinator - Coasters Home & Community Support Services on a full-time basis, 40 hours per week, to coordinate care for clients living well, aging well and with dignity in their communities.

Working with service referrers, coasters nurses, support workers and leads to arrange rosters, provide high-quality customer service, uphold cultural safety and confidentiality, and support ongoing training and development.

Qualifications

• Strong customer service skills.
• Competent using Microsoft applications and rostering/scheduling software.
• Ability to work autonomously and as part of a team.
• Ability to maintain confidentiality and use discretion.
• Well-developed interpersonal skills.
• Cultural sensitivity.
• High level of self-presentation.
• Ability to work under pressure.
• Commitment to ongoing self-development.

Responsibilities

• Working with Service Referrers and Coasters Nurses on a daily basis to arrange service requests for clients.
• Liaising with the Support Workers and ACNM or AH lead regarding rostering including covering annual leave, sickness and training.
• Providing high-quality customer service to clients, their whanau and families.
• Providing support that is culturally safe, respectful and enhances the dignity and mana of the client.
• Participating in training and skills development.
• Using technology to support the administration and communication requirements of the service.
• Supporting the on-boarding, training and skill development of other team members.

Skills

Customer service

Autonomy

Teamwork

Interpersonal skills

Cultural sensitivity

Confidentiality

Self-presentation

Working under pressure

Self-development

Tools

Microsoft Office

Rostering software

Job description

West Coast 'Buller -Coaster Home & community Support ServicesFull time permanent position working 40 hours per weekHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the role

The Coordinator - Coasters Home & Community SupportServices, is responsible for coordinating care to support consumers to livewell, age well and have a respectful end of life in their owncommunities.As a Coordinator, you will work closely with our ServiceReferrers and Coasters Nurses on a daily basis to arrange service requests forclients. You will also liaise with Support Workers and our ACNM or AH leadregarding rostering, including covering annual leave, sickness, and training.Providing high-quality customer service to clients, their whanau, and familiesis also a key part of the role.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band6/Profile 6.Forfurther information about the administration and clerical pay equity settlementplease followthe link below:2022-05-24-National-Health-Administration-Pay-System-Operational-Guide.pdf(tas.health.nz)

In this role, you will be responsible for:

• Working with Service Referrers and Coasters Nurses on a daily basis to arrange service requests for clients
• Liaising with the Support Workers and ACNM or AH lead regarding rostering including covering annual leave, sickness and training
• Providing high-quality customer service to clients, their whanau and families
• Providing support that is culturally safe, respectful and enhances the dignity and mana of the client
• Participating in training and skills development
• Using technology to support the administration and communication requirements of the service
• Supporting the on-boarding, training and skill development of other team members

About you

• Strong customer service skills
• Be competent using Microsoft applications and similar software for rostering/scheduling
• Ability to work autonomously and as part of a team
• Ability to maintain confidentiality and use discretion
• Well-developed interpersonal skills
• Cultural sensitivity
• A high level of self-presentation
• Ability to work under pressure
• Commitment to ongoing self-development

Desirable

• Previous experience in service coordination role
• Previous experience in rostering systems
• Experience in health, community, or aged care settings

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.

We welcome applications from our diverse Māori, Pacific,disabled, and rainbow communities.