Coordinator | Buller

West Coast District Health Board; New Zealand; On-site; NZD 65,000 - 78,000; Full time

Job summary

West Coast District Health Board seeks a Coordinator for Coasters Home & Community Support Services to coordinate care, liaise with referrers, nurses, and support workers to arrange service requests for clients living in their communities. The role emphasizes culturally safe practices and collaboration with AH/ACNM leads.

You will contribute to rostering, training, and service delivery while maintaining high-quality customer service for clients and their families.

Qualifications

• Competent with Microsoft applications and similar software for rostering/scheduling.
• Previous experience in service coordination roles.
• Previous experience in rostering systems.
• Experience in health, community, or aged care settings.

Responsibilities

• Work with Service Referrers and Coasters Nurses daily to arrange service requests for clients.
• Liaise with Support Workers and ACNM or AH lead regarding rostering, including covering annual leave, sickness and training.
• Provide high-quality customer service to clients, whanau and families.
• Provide culturally safe, respectful support that enhances the dignity and mana of the client.
• Participate in training and skills development.
• Use technology to support administration and communications requirements of the service.
• Support onboarding, training and skill development of other team members.

Tools

Microsoft Office

Job description

• WestCoast –Buller -Coaster Home & community Support Services
• Fulltime permanent position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the role

The Coordinator – Coasters Home & Community SupportServices, is responsible for coordinating care to support consumers to livewell, age well and have a respectful end of life in their owncommunities.

As a Coordinator, you will work closely with our ServiceReferrers and Coasters Nurses on a daily basis to arrange service requests forclients. You will also liaise with Support Workers and our ACNM or AH leadregarding rostering, including covering annual leave, sickness, and training.Providing high-quality customer service to clients, their whanau, and familiesis also a key part of the role.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band6/Profile 6.Forfurther information about the administration and clerical pay equity settlementplease followthe link below:

In this role, you will be responsible for:

• Workingwith Service Referrers and Coasters Nurses on a daily basis to arrangeservice requests for clients
• Liaisingwith the Support Workers and ACNM or AH lead regarding rostering includingcovering annual leave, sickness and training
• Providinghigh-quality customer service to clients, their whanau and families
• Providingsupport that is culturally safe, respectful and enhances the dignity andmana of the client
• Participatingin training and skills development
• Usingtechnology to support the administration and communication requirements ofthe service
• Supportingthe on-boarding, training and skill development of other team members

About you

Skills and experience

• Becompetent using Microsoft applications and similar software forrostering/scheduling
• Abilityto work autonomously and as part of a team
• Abilityto maintain confidentiality and use discretion
• Well-developedinterpersonal skills
• Culturalsensitivity
• Ahigh level of self-presentation
• Abilityto work under pressure
• Commitmentto ongoing self-development
• Previousexperience in service coordination role
• Previousexperience in rostering systems
• Experiencein health, community, or aged care settings

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori, Pacific,disabled, and rainbow communities.

We will review applications as received and may proceed withthe recruitment process, before the closing date of this advert.