Cookie Bar Shift Lead — Customer-Focused Service

Cookie Time; Queenstown; On-site; NZD 34,000 - 39,000; Full time

Job summary

Only Ur's Limited is seeking an experienced Duty Manager to oversee the daily front-of-house and operational running of our Indian restaurant in Dunedin. This hands-on supervisory role manages staff, service quality, stock, and the overall customer experience during your shifts.

The role requires NZ Register Level 2 diploma (or higher) or at least one year of supervisory experience, strong communication and leadership skills, and LCQ eligibility.

Qualifications

• Must hold, or be eligible to obtain, a Licence Controller Qualification (LCQ).
• A NZ Register Level 2 diploma or higher in hospitality/retail operations is required, or at least 1 year supervisory experience.

Responsibilities

• Oversee daily front-of-house and operational running of the restaurant during shifts.
• Ensure customers receive prompt service and quality food and beverages.
• Plan and prepare staff schedules and rosters, and assign duties.

Skills

Communication

Leadership

Education

NZ Register Level 2 diploma

Tools

Licence Controller Qualification (LCQ)

Job description

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Only Ur's Limited — Dunedin, New Zealand

About the Role

Only Ur's Limited is looking for an experienced Duty Manager to oversee the daily front-of-house and operational running of our Indian restaurant in Dunedin. This is a hands-on supervisory role responsible for staff, service quality, stock, and the overall customer experience during your shifts.

Key Responsibilities

• Ensuring that customers receive prompt service and quality food and beverages
• Responding to customer inquiries and complaints about food, beverages and service
• Planning and preparing staff work schedules and rosters, and assigning staff to specific duties
• Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• Instructing staff on how to handle difficult or complicated customer service situations
• Examining returned or incorrect orders and deciding on appropriate action
• Taking stock of food and beverage supplies and ordering new stock
• Ensuring menu items and products are correctly priced and displayed
• Ensuring health, safety and security procedures are enforced

Skills and Experience Required

• A New Zealand Register Level 2 diploma (or higher) relevant to hospitality/retail operations, OR at least one year of relevant work experience in a supervisory or duty management role
• Strong communication and leadership skills
• Ability to work well under pressure in a fast-paced restaurant environment
• Must hold, or be eligible to obtain, a Licence Controller Qualification (LCQ), as this role involves the sale and supply of alcohol
• Availability to work weekends is essential

Hours and Pay

A minimum of 30 hours per week is guaranteed. Pay will be between $25.00 and $28.00 per hour, depending on skills and experience.

Notes

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