Senior Facilities & Fire Safety Project Lead

Mindsg Ltd; Otago; On-site; NZD 48,000 - 56,000; Full time

Job summary

Only Ur's Limited in Dunedin, New Zealand is seeking an experienced Duty Manager to oversee the daily front-of-house and operational running of our Indian restaurant. The role includes supervising staff, ensuring service quality, managing stock, and maintaining an exceptional customer experience during shifts.

The ideal candidate holds NZ Register Level 2 in hospitality/retail or has at least one year of supervisory experience, with LCQ eligibility and weekend availability)

Qualifications

• NZ Register Level 2 diploma or 1+ year supervisory experience.
• Strong communication and leadership skills.
• Must hold or be eligible to obtain LCQ.

Responsibilities

• Oversee daily front-of-house and operational running.
• Plan and manage staff schedules, rosters and training.
• Ensure service quality, stock control, pricing and customer experience.
• Enforce health, safety and security procedures.
• Address customer inquiries and resolve complaints.

Skills

Staff supervision

Leadership

Communication

LCQ eligibility

Weekend availability

Education

NZ Register Level 2 diploma in hospitality/retail

Job description

Only Ur's Limited - Dunedin, New Zealand

About the Role

Only Ur's Limited is looking for an experienced Duty Manager to oversee the daily front-of-house and operational running of our Indian restaurant in Dunedin. This is a hands-on supervisory role responsible for staff, service quality, stock, and the overall customer experience during your shifts.

Key Responsibilities

• Ensuring that customers receive prompt service and quality food and beverages
• Responding to customer inquiries and complaints about food, beverages and service
• Planning and preparing staff work schedules and rosters, and assigning staff to specific duties
• Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• Instructing staff on how to handle difficult or complicated customer service situations
• Examining returned or incorrect orders and deciding on appropriate action
• Taking stock of food and beverage supplies and ordering new stock
• Ensuring menu items and products are correctly priced and displayed
• Ensuring health, safety and security procedures are enforced

Skills and Experience Required

• A New Zealand Register Level 2 diploma (or higher) relevant to hospitality/retail operations, OR at least one year of relevant work experience in a supervisory or duty management role
• Strong communication and leadership skills
• Ability to work well under pressure in a fast-paced restaurant environment
• Must hold, or be eligible to obtain, a Licence Controller Qualification (LCQ), as this role involves the sale and supply of alcohol
• Availability to work weekends is essential

Hours and Pay

A minimum of 30 hours