Control Centre Supervisor x 1

Ritchies Transport; Upper Harbour; On-site; NZD 70,000 - 90,000; Full time

Job summary

Ritchies Transport in Auckland is seeking a proactive Control Centre Supervisor to oversee live bus operations from a central control room. You will monitor services, respond to incidents, support drivers and depots, and ensure KPI targets and safety standards are consistently met to deliver safe, reliable passenger services.

This fast-paced role requires clear communication, decisive problem-solving, and strong technical skills to navigate real-time systems and coordinate actions across teams.

Qualifications

• Strong communication skills and the ability to remain calm under pressure.
• Proven problem-solving and decision-making capability.
• High attention to detail with excellent organisational skills.
• Confidence using technology and operational systems.
• Ability to prioritise tasks in a fast-paced, live environment.
• Team-focused mindset with a collaborative approach.

Responsibilities

• Monitor live bus services and make real-time decisions to manage disruptions, delays, and breakdowns
• Coordinate bus movements and communicate clear instructions to drivers and depot teams
• Respond to incidents and emergencies with a people and safety first approach, escalating where required
• Ensure all incidents, near misses, and accidents are accurately recorded and resolved
• Promote a strong safety culture and ensure compliance with all regulatory and company requirements
• Maintain timetable integrity and update operational systems in real time
• Document service impacts, driver performance issues, and operational disruptions
• Produce operational reports to support KPI tracking and investigations
• Respond to driver and customer queries and work collaboratively with internal teams and external partners

Skills

Communication

Decision making

Attention to detail

Technical proficiency

Prioritisation

Team collaboration

Job description

Ritchies is one of New Zealand's leading public transport providers, playing a critical role in keeping communities connected. We're looking for a proactive and resilient Control Centre Supervisor to join our operations team and help ensure safe, reliable, and customer-focused service delivery across our network.

This is a fast-paced, real-time operations role where your decisions directly impact service performance, safety, and customer experience.

About the role

As a Control Centre Supervisor, you'll oversee live bus operations from a central control environment. You'll manage on-road service delivery, respond to incidents, support drivers and depots, and ensure operational KPIs and safety standards are consistently met.

You'll work closely with Depot Supervisors, drivers, and external partners to keep services moving—especially when things don't go to plan.

Key responsibilities:

• Monitor live bus services and make real-time decisions to manage disruptions, delays, and breakdowns
• Coordinate bus movements and communicate clear instructions to drivers and depot teams
• Respond to incidents and emergencies with a people and safety first approach, escalating where required
• Ensure all incidents, near misses, and accidents are accurately recorded and resolved
• Promote a strong safety culture and ensure compliance with all regulatory and company requirements
• Maintain timetable integrity and update operational systems in real time
• Document service impacts, driver performance issues, and operational disruptions
• Produce operational reports to support KPI tracking and investigations
• Respond to driver and customer queries and work collaboratively with internal teams and external partners
  

What we are looking for:

Essential

• Strong communication skills and the ability to remain calm under pressure
• Proven problem-solving and decision-making capability
• High attention to detail with excellent organisational skills
• Confidence using technology and operational systems
• Ability to prioritise tasks in a fast-paced, live environment
• Team-focused mindset with a collaborative approach

Desirable

• Experience in public transport, logistics, or a large operational environment
• Exposure to real-time operations, control rooms, or dispatch environments