Depot Supervisor - Albany

Ritchies; Upper Harbour; On-site; NZD 68,000 - 90,000; Full time

Job summary

Ritchies is seeking Depot Supervisors to lead Auckland depots (Albany, Westgate, Swanson), ensuring safe, smooth operations and high customer service standards. You will oversee drivers and cleaners, manage rosters, and drive improvements across safety, compliance, and service delivery.

Ideal candidates are strong people leaders with decision-making confidence, excellent communication, and keen organizational skills to keep operations moving in a dynamic transport environment.

Qualifications

• Strong leadership skills with the ability to motivate, support, and get the best out of your team.
• Confidence in managing daily operations, rosters, and incident responses.
• Excellent communication skills, both written and verbal.
• Great organisational and planning ability, with high attention to detail.
• Strong computer and technology skills.

Responsibilities

• Lead and support a team of up to 45 drivers and cleaners, ensuring they’re engaged, safe, and delivering great service.
• Manage daily depot operations: bus dispatch, rosters, parking, and on-the-day service adjustments.
• Ensure compliance with health, safety, and wellbeing processes—making safety a top priority in all interactions.
• Oversee incident management, ensuring quick response, accurate reporting, and a people-first approach.
• Partner with HR, training, and workshop teams to support recruitment, onboarding, training, and fleet maintenance.
• Build positive relationships with customers, unions, and contractors while ensuring service and business KPIs are met.
• Drive improvements in efficiency, compliance, and customer experience.

Job description

We’re looking for proactive Depot Supervisors to take the lead in keeping our Auckland (Albany, Westgate and Swanson) depots running safely, smoothly, and efficiently. In these roles, you’ll oversee day-to-day operations, support teams of drivers and cleaners, and make sure services are delivered to the highest safety and customer service standards.

If you’re someone who thrives on variety, enjoys people leadership, and is confident making decisions in real time, this role offers the chance to step into a critical leadership position within Ritchies.

About Us

Ritchies is one of New Zealand’s most trusted transport providers, proudly moving communities for over 80 years. From urban networks to school runs and charter services, our focus is on safety, service, and innovation. As part of our team, you’ll play a key role in connecting people and places every day.

About You

You’re a strong people leader with a knack for problem solving and keeping operations moving. You know how to balance the needs of your team, customers, and the business while staying calm under pressure.

• Strong leadership skills with the ability to motivate, support, and get the best out of your team
• Confidence in managing daily operations, rosters, and incident responses
• Excellent communication skills, both written and verbal
• Great organisational and planning ability, with high attention to detail
• Strong computer and technology skills

Bonus points if you have:

• Experience in public transport, logistics, or a similar large operating environment
• Knowledge of compliance, safety, or regulatory requirements in operations

What You’ll Do

• Lead and support a team of up to 45 drivers and cleaners, ensuring they’re engaged, safe, and delivering great service
• Manage daily depot operations: bus dispatch, rosters, parking, and on-the-day service adjustments
• Ensure compliance with health, safety, and wellbeing processes—making safety a top priority in all interactions
• Oversee incident management, ensuring quick response, accurate reporting, and a people-first approach
• Partner with HR, training, and workshop teams to support recruitment, onboarding, training, and fleet maintenance
• Build positive relationships with customers, unions, and contractors while ensuring service and business KPIs are met
• Drive improvements in efficiency, compliance, and customer experience

What You’ll Get

• The chance to lead a team and make a real impact in daily transport operations
• A role with variety; no two days are the same
• Support from a wider network of managers and teams across Ritchies
• Opportunities to grow your leadership skills and career in a large, established transport business
• Competitive pay, staff benefits, and a strong safety-first culture

Sound like you? Step into a role where your leadership and decision-making directly shape how we serve our communities.