ServiceNow - Senior Manager- Technology Consulting

EY; Auckland; Hybrid; NZD 150,000 - 210,000; Full time

Benefits offered by this job

Career development

Flexible work arrangements

Generous parental leave

Job summary

EY NZ is seeking an accomplished Solutions Architect to shape end-to-end ServiceNow solutions across ITSM, ITOM, CSM, HRSD and more. You will lead architecture, governance and multi-workstream delivery while engaging with executives to drive transformation.

You’ll bring deep ServiceNow expertise, JavaScript/AngularJS skills and a proven track record in pre-sales, client relationships and offshore delivery leadership. Hybrid role based in Auckland or Wellington.

Qualifications

• Extensive experience in ServiceNow architecture and delivery.
• Strong leadership of large cross-functional teams.
• Experience in pre-sales, solutioning and proposal development.
• Consulting background with commercial acumen and stakeholder management.

Responsibilities

• Lead end-to-end ServiceNow design and delivery across ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities.
• Define solution standards, data models, governance frameworks and delivery approaches across multi-workstream programs.
• Act as technical design authority and advisor to clients and delivery teams.
• Advise on platform strategy, roadmaps and governance to maximise business value.

Skills

ServiceNow architecture

Technical leadership

Pre-sales

Stakeholder management

JavaScript

AngularJS

ITIL

Tools

ServiceNow

JavaScript

AngularJS

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

EY's ambition is to be the leading ServiceNow partner in Oceania for AI-enabled business transformation. We help organisations navigate their most complex transformation challenges by combining deep ServiceNow expertise with people and organisational change, business design, and cyber, risk and assurance capabilities. Our ServiceNow practice is growing, and we're looking for a Solutions Architect who can operate at the intersection of architecture, delivery, and business development. You'll shape end-to-end ServiceNow solutions for clients across New Zealand and Australia, lead complex multi-workstream transformations, and play a key role in pre‑sales activities — helping us win the work as well as deliver it. This role is ideal for someone who thrives at the intersection of technology, delivery, and commercial leadership. You'll be equally comfortable defining platform architecture and governance, leading delivery teams, developing client relationships, and engaging with executive stakeholders on their transformation agenda. This is a hybrid position based in Auckland or Wellington.

Your key responsibilities

Solution architecture and delivery

• Lead the design and delivery of end-to-end ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities, ensuring solutions are scalable, sustainable and aligned to ServiceNow leading practice.
• Provide architectural leadership across complex, multi-workstream engagements, defining solution standards, integration patterns, data models, governance frameworks and delivery approaches.
• Serve as the technical design authority and trusted advisor for clients and delivery teams providing guidance, oversight and escalation support across programs.
• Advise with clients on platform strategy, roadmaps, technical debt reduction and governance models that maximise business value and long-term platform adoption.

Pre-sales and business development

• Lead the solutioning of new opportunities, shaping winning proposals, estimating effort, defining delivery approaches and developing compelling architectural responses to bids, RFPs and RFIs.
• Build trusted relationships with client stakeholders and confidently present solutions, outcomes and recommendations to executive and C-suite audiences.
• Collaborate with EY account teams and ServiceNow to identify, qualify and pursue strategic growth opportunities across New Zealand and Australia.
• Contribute to the growth of the practice through go-to-market offerings, thought leadership, industry insights and innovation accelerators.

People and practice leadership

• Lead, coach and mentor consultants and managers, fostering a high-performance culture focused on collaboration, learning and career development.
• Drive capability growth across the practice through recruitment, coaching, certification uplift and knowledge sharing.
• Champion delivery excellence, quality outcomes and a culture of continuous improvement, helping to strengthen EY’s reputation as a leading ServiceNow transformation partner.

Skills and attributes for success

• Extensive industry experience, experience in technical leadership – leading larger teams.
• Significant experience in ServiceNow development, implementations with a deep understanding of platform architecture.
• Experience in IT solution architecture and understanding of enterprise architecture.
• Strong proficiency with JavaScript, AngularJS, and other ServiceNow supported technologies.
• Strong understanding of ITIL processes.
• Demonstrated ability to map solutions to address client business issues and problems.
• Experience leading distributed and offshore delivery teams.
• Demonstrated experience in pre-sales, solutioning, and proposal development.
• A consulting background with strong commercial acumen and stakeholder management skills.
• Exceptional problem-solving capability and ability to think strategically.
• Excellent written, verbal, and interpersonal communication skills, with the ability to engage stakeholders effectively and confidently present to senior audiences.
• ServiceNow certifications in System Administrator, Application Developer, Implementation Specialist, or CTA are highly desirable.
• Experience in strategy, business development, finance and budgeting desirable.

What we offer you

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world‑class experiences www.ey.com/nz/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive to access to additional 8 weeks of flex leave per year, and family‑friendly policies, including up to 26 weeks of gender‑neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/nz/benefits.

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier‑free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [e-mail] or [phone] (option 2). Anything you tell us will be kept completely confidential.