ServiceNow Consultant- Technology Consulting

EY; Auckland; Hybrid; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Career development

Flexible work arrangements

Wellness incentive & extended leave

Job summary

EY is seeking a Senior Consultant to deliver ServiceNow solutions for NZ and Australia. You will translate business requirements into scalable platform solutions, collaborating with architects and onshore/offshore teams to drive complex transformation programs.

The role blends technical delivery with client engagement, offering opportunities to deepen ServiceNow expertise and accelerate your consulting career. Hybrid work in Auckland or Wellington applies.

Qualifications

• 4+ years of hands-on ServiceNow implementations as a Technical Consultant, Developer, or similar role.
• Experience configuring the ServiceNow platform with core fundamentals (ACLs, business rules, client scripts, update sets, integrations).
• CSA is required; CAD/CIS certifications are highly desirable.
• Experience developing and supporting integrations (REST, SOAP, MID Server, OAuth).
• Experience with data migration and transformation activities.
• Exposure to ITSM, ITOM, HRSD, CSM, PSDS, SPM, IRM/GRC, or SecOps workflows.

Responsibilities

• Design, configure and implement ServiceNow solutions across full project lifecycle.
• Collaborate with clients to translate requirements into scalable, supportable ServiceNow solutions.
• Develop and configure using ServiceNow technologies (JavaScript/Glide scripting, Flow Designer, IntegrationHub, REST/SOAP, UI Builder, Service Portal).
• Contribute to architecture discussions and provide technical guidance to architects and delivery leads.
• Support platform upgrades and ensure adherence to leading practices.
• Build trusted client relationships and provide knowledge transfer during delivery.
• Coach and support junior consultants, graduates and interns, and facilitate training sessions.
• Stay current with ServiceNow innovations, including AI capabilities.

Skills

ServiceNow

CSA

CAD/CIS

REST/SOAP

Data migration

ITSM/ITOM/HRSD/CSM

Client engagement

Solution design

Problem solving

Mentoring

Tools

ServiceNow Platform

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Nāu te rourou, nāku te rourou, ka ora ai te iwi
With your contribution and my contribution, together we will thrive.

Hei Oranga Iwi | The opportunity

EY's ambition is to be the leading ServiceNow partner in Oceania for AI-enabled business transformation. We help organisations navigate their most complex transformation challenges by combining deep ServiceNow expertise with people and organisational change, business design, and cyber, risk and assurance capabilities.

As a Senior Consultant in our growing ServiceNow practice, you'll play a key role in delivering innovative solutions for some of New Zealand and Australia's leading organisations. Working across multiple industries and ServiceNow workflows, you'll translate business requirements into scalable platform solutions, collaborate with experienced architects and consultants across onshore/offshore delivery teams, and contribute to the successful delivery of complex transformation programs.

This role is ideal for someone who enjoys combining technical expertise with client engagement. You'll play a hands‑on role in solution delivery, helping clients maximise the value of the ServiceNow platform with opportunities to deepen your ServiceNow expertise and accelerate your consulting career.

This is a hybrid position based in Auckland or Wellington.

Ko Tō Rourou | Your key responsibilities

• Design, configure and implement ServiceNow solutions across the full project lifecycle, from requirements gathering and solution design through to build, testing, deployment and hypercare.
• Collaborate with clients to understand business requirements and translate them into scalable, supportable and user‑centric ServiceNow solutions.
• Develop and configure solutions using ServiceNow technologies including JavaScript/Glide scripting, Flow Designer, IntegrationHub, REST/SOAP integrations, UI Builder and Service Portal.
• Contribute to solution design and architecture discussions, providing technical expertise and recommendations to architects, functional consultants and delivery leads.
• Support platform upgrades, instance health reviews and adherence to ServiceNow leading practices and an out‑of‑the‑box‑first approach.
• Build trusted relationships with client stakeholders, providing guidance, knowledge transfer and support throughout the delivery lifecycle.
• Coach and support junior consultants, graduates and interns, contributing to capability development, knowledge sharing and a culture of continuous learning.
• Facilitate training sessions and knowledge transfer activities to help clients maximise the value of their ServiceNow investment.
• Stay current with ServiceNow platform innovations, AI capabilities, and industry trends.

Ngā Pūkenga | Skills and attributes for success

• Here’s our wish list — but don't worry if you don't tick every box. We're interested in your strengths, what you want to learn, and how far you want to go.
• 4+ years of hands‑on experience delivering ServiceNow implementations as a Technical Consultant, Developer, or similar role.
• Strong experience configuring the ServiceNow platform, with a solid understanding of core platform fundamentals, including ACLs, business rules, client scripts, update sets, integrations, and data management.
• ServiceNow Certified System Administrator (CSA) certification is required. Certified Application Developer (CAD) and/or one or more Certified Implementation Specialist (CIS) certifications are highly desirable.
• Experience developing and supporting integrations using REST, SOAP, MID Server, OAuth, and related integration technologies.
• Experience with data migration and transformation activities.
• Exposure to one or more ServiceNow workflow areas including ITSM, ITOM, HRSD, CSM, PSDS, SPM, IRM/GRC, or SecOps is advantageous.
• Demonstrated ability to translate business requirements into effective, scalable, and supportable technical solutions.
• Strong problem‑solving and analytical skills, with the ability to work independently and collaboratively within distributed delivery teams.
• Excellent written, verbal, and interpersonal communication skills, with the ability to engage clients and explain technical concepts to non‑technical stakeholders.
• A passion for learning new technologies and staying current with ServiceNow platform innovations, including AI and automation capabilities.

Ko Taku Rourou | What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Career development: At EY, your career is yours to shape! We’ll develop you with future‑focused skills and equip you with world‑class experiences.
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive to access to additional 8 weeks of flex leave per year, and family‑friendly policies, including up to 26 weeks of gender‑neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally.

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier‑free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [e-mail] or [phone] (option 2). Anything you tell us will be kept completely confidential.

He rourou kai kei ō ringa hei tākoha? Tēnā haria mai!

Are you ready to shape your future with confidence? Apply today

EY | Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third‑party provider.