Continuous Improvement Specialist - Processing

New Zealand Post Group; Howick; Hybrid; NZD 100,000 - 130,000; Full time

Job summary

New Zealand Post Group seeks a Continuous Improvement Specialist - Processing to lead CI initiatives across its national Processing network. You will work with operational leaders and frontline teams to embed Lean Six Sigma, process optimisation and sustainable improvements that enhance safety, service, quality and efficiency.

You will analyse complex processes, design improvements and coach teams in problem solving, Lean thinking and standardized ways of working to deliver measurable outcomes

Qualifications

• Lean Six Sigma Green Belt or higher, Black Belt preferred
• Experience delivering Continuous Improvement and Operational Excellence initiatives within processing, manufacturing, logistics or similar operational environments
• Strong capability in process analysis, design and optimisation
• Excellent stakeholder engagement, influencing and relationship management skills
• Confident working in complex, fast-paced operational environments
• Ability to turn data and insights into practical, measurable improvements
• BPM certification or related experience is advantageous

Responsibilities

• Lead continuous improvement initiatives across Processing operations
• Analyse, redesign and optimise operational processes to improve performance
• Support leaders and teams to identify and solve operational challenges
• Embed Operational Excellence practices and standardised ways of working
• Monitor performance and ensure sustainable improvement outcomes
• Coach teams in structured problem solving, Lean thinking and CI methodologies

Job description

• Lead Continuous Improvement and Operational Excellence across a national Processing network to improve safety, service and efficiency
• Deliver Lean Six Sigma, process optimisation and business improvement initiatives
• Based in Highbrook, Auckland with hybrid working

At NZ Post, we're committed to finding smarter ways to deliver for Aotearoa. As a Continuous Improvement Specialist - Processing, you'll play a key role in improving operational perform....ance across our Processing network by leading continuous improvement and Operational Excellence initiatives that enhance safety, service, quality and efficiency.

Working closely with operational leaders, frontline teams and the wider Continuous Improvement teams, you'll identify opportunities, solve complex operational challenges and embed sustainable improvements that deliver measurable results. From process analysis and optimisation through to implementation and governance, you'll help create consistent ways of working that improve outcomes for our people, customers and the business.

This is a highly collaborative and hands-on role where you'll combine Lean Six Sigma methodologies, operational insight and data-driven decision making to improve how work gets done across Processing operations.

You'll achieve that by:

• Leading continuous improvement initiatives across Processing operations
• Analysing, redesigning and optimising operational processes to improve perform....ance
• Supporting leaders and teams to identify and solve operational challenges
• Embedding Operational Excellence practices and standardised ways of working
• Monitoring perform....ance and ensuring sustainable improvement outcomes
• Coaching teams in structured problem solving, Lean thinking and continuous improvement methodologies

You'll be someone who enjoys understanding how complex operations work and finding practical ways to improve them. You build strong relationships, communicate confidently and can influence stakeholders at all levels while bringing people on the journey through change.

You'll bring experience delivering continuous improvement, process optimisation and operational excellence initiatives within processing, manufacturing, logistics, supply chain or other operational environments. You're naturally curious, data-driven and passionate about creating lasting improvements that enhance perform....ance, consistency and customer outcomes.

What you’ll bring:

• Lean Six Sigma Green Belt or higher, with Black Belt preferred
• Experience delivering Continuous Improvement and Operational Excellence initiatives within operational environments
• Strong capability in process analysis, process design and process optimisation
• Excellent stakeholder engagement, influencing and relationship management skills
• Confidence working in complex, fast-paced operational environments
• Ability to turn data and operational insights into practical, measurable improvements
• Business Process Management (BPM) certification or related experience is advantageous

Hiahia? - Interested? Further your career within the NZ Post whānau!

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transform....ation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Applications for this position close on Sunday 1st November 2026

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.