Continuous Improvement Manager - Network at NZ Post

New Zealand Post Group; Auckland; Hybrid; NZD 150,000 - 190,000; Full time

Job summary

New Zealand Post Group is seeking a Continuous Improvement Manager to lead the Network CI function. You will steer improvement programmes across the Customer Service Delivery network, translating strategic priorities into practical delivery plans and guiding a team of CI specialists to deliver tangible benefits.

You will partner with senior leaders, apply Lean/Six Sigma methodologies, and drive safety, service and cost improvements at scale across the national network.

Qualifications

• Proven success leading complex improvement programmes at scale.
• Experience leading and developing high-performing teams.
• Strong expertise in Lean, Six Sigma or equivalent methodologies.
• Ability to build trust and influence across diverse stakeholder groups, including senior leaders.
• Experience delivering measurable outcomes in operational settings.
• Commercial thinking supported by strong analytical capability.
• Passion for creating safer, smarter and more effective ways of working.

Responsibilities

• Leading and developing a team of Senior CI Specialists.
• Leading continuous improvement initiatives across the national network.
• Turning strategic priorities into practical delivery programmes.
• Identifying, shaping and prioritising improvement opportunities.
• Driving measurable gains in safety, service and cost performance.
• Partnering with operational leaders to deliver sustainable change.
• Monitoring outcomes and ensuring benefits are realised and embedded.

Skills

Leadership

Lean

Six Sigma

Stakeholder management

Data analytics

Strategic planning

Change management

Job description

Continuous Improvement Manager - Network Lead network-wide improvement initiatives that make a real impact in this impactful, leadership role Drive better outcomes for our people, customers and communities Hybrid working and East Auckland location

Korero mo te turanga - About the role

At NZ Post, we're always looking for better ways to deliver for Aotearoa. As our Continuous Improvement Manager - Network, you'll lead and coordinate improvement activity across our Customer Service Delivery network, driving strategic operational performance improvements that strengthen safety, service and cost efficiency. Partnering closely with senior leaders, you'll translate business priorities into meaningful improvement programmes that create lasting value for our people, customers and business. This is a highly visible leadership role where you'll lead a team of Continuous Improvement specialists and drive a network-wide pipeline of initiatives. Working across a complex operational environment, you'll identify opportunities, solve challenges and ensure improvements are practical, measurable and embedded into the way we work every day. You'll achieve that by:

• Leading and developing a team of Senior CI Specialists
• Leading continuous improvement initiatives across the national network
• Turning strategic priorities into practical delivery programmes
• Identifying, shaping and prioritising improvement opportunities
• Driving measurable gains in safety, service and cost performance
• Partnering with operational leaders to deliver sustainable change
• Monitoring outcomes and ensuring benefits are realised and embedded

About you

As an experienced Continuous Improvement Manager, you're a credible and influential leader who enjoys bringing people together to improve how things work. You thrive in complex operational environments, navigate ambiguity with confidence and know how to engage and influence stakeholders at all levels, including senior leaders. You'll bring strong experience delivering large-scale improvement programmes and a proven ability to turn insight into action. Whether your background is in logistics, supply chain or another operationally focused environment, you'll be comfortable working with data, balancing competing priorities and delivering outcomes that stick. You'll also bring deep knowledge of Lean, Six Sigma or similar methodologies and know how to make continuous improvement practical and meaningful for frontline teams while building capability across the business.

What you'll bring

• Proven success leading complex improvement programmes at scale
• Experience leading and developing high-performing teams
• Strong expertise in Lean, Six Sigma or equivalent methodologies
• Ability to build trust and influence across diverse stakeholder groups, including senior leaders
• Experience delivering measurable outcomes in operational settings
• Commercial thinking supported by strong analytical capability
• Passion for creating safer, smarter and more effective ways of working

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Monday 19th October 2026

Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.