Community Library Assistant | Kaiāwhina Pukapuka

Nelson City Council; Nelson; On-site; NZD 32,000 - 40,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Generous leave

Professional development

Employee benefits and discounts

Community contribution

Job summary

Nelson Public Libraries, part of Nelson City Council, is seeking an enthusiastic, friendly, customer-focused team member for a permanent role in our library team.

This position averages 27 hours per week over a 4-week roster, including some weekends. You will deliver outstanding front-line service across branches, assist diverse customers, and help run programmes that foster literacy and creativity for children, young people and families.

Qualifications

• Excellent frontline customer service
• Good digital skills across multiple technology platforms
• Effective communication in person and in writing
• Ability to speak and perform in front of people
• Strong relationship management abilities
• Good judgement and attention to detail
• Ability to adapt and improve day-to-day work
• Initiative, prioritisation and time management

Responsibilities

• Deliver outstanding customer service at Nelson Public Libraries branches
• Assist a diverse range of customers with library needs
• Support delivery of programmes and events to foster literacy and creativity for children and families

Skills

Frontline customer service

Digital competence

Communication (written & spoken)

Public speaking

Relationship management

Judgement and attention to detail

Adaptability and continuousimprovement

Initiative and time management

Job description

Nelson Public Libraries, part of Nelson City Council, is seeking an enthusiastic, friendly, customer-focused team member for a permanent role in our library team.

This position averages 27 hours per week over a 4-week roster, including some weekends. You will deliver outstanding front-line service across branches, assist diverse customers, and help run programmes that foster literacy and creativity for children, young people and families.