Library Assistant | Kaiāwhina Pukapuka

Nelson City Council; Nelson; On-site; NZD 32,000 - 40,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance

Generous leave

Professional development

Employee benefits and discounts

Community contribution

Job summary

Nelson Public Libraries, part of Nelson City Council, is seeking an enthusiastic, friendly, customer-focused team member for a permanent role in our library team.

This position averages 27 hours per week over a 4-week roster, including some weekends. You will deliver outstanding front-line service across branches, assist diverse customers, and help run programmes that foster literacy and creativity for children, young people and families.

Qualifications

• Excellent frontline customer service
• Good digital skills across multiple technology platforms
• Effective communication in person and in writing
• Ability to speak and perform in front of people
• Strong relationship management abilities
• Good judgement and attention to detail
• Ability to adapt and improve day-to-day work
• Initiative, prioritisation and time management

Responsibilities

• Deliver outstanding customer service at Nelson Public Libraries branches
• Assist a diverse range of customers with library needs
• Support delivery of programmes and events to foster literacy and creativity for children and families

Skills

Frontline customer service

Digital competence

Communication (written & spoken)

Public speaking

Relationship management

Judgement and attention to detail

Adaptability and continuousimprovement

Initiative and time management

Job description

We are looking for an enthusiastic, friendly, and customer‑focused team member to join our library team on a permanent basis. If you enjoy helping people, creating welcoming experiences, and being part of a supportive community space, we'd love to hear from you.

About Nelson Public Libraries | E pā ana ki ngā whare mātauranga o Whakatū

Nelson Public Libraries are a vibrant, community‑centred hub where imagination, learning, culture, and connection come to life. We are proud to provide welcoming spaces, diverse collections, and services that empower our community to thrive.

About the role | Kō tēnei tūranga mahi

Nelson Public Libraries are busy, dynamic environments, at the hub of our community.We are seekinganenthusiastic, friendly customer focused team member to join our team. This role works an average of 27 hours per week, over a 4 week roster. The roster will include weekend work, two weekend of every four. See attached roster for more detail.

In this role, you’ll be at the heart of delivering outstanding customer service across Nelson Public Libraries’ branches. You’ll assist a diverse range of customers with their library needs, helping to create a friendly, inclusive, and well‑organised environment. Alongside front‑line service, you’ll support the delivery of programmes and events that foster literacy and creativity for children, young people, and their families.

About you | Ko ngā pūmanawa ō

The ideal candidate will have:

• Excellent frontline customer service
• A good level of digital competence and confidence across a range of technology
• Effective communication skills, both in person and written
• The ability to speak and perform in front of people
• Strong relationship management skills
• Good judgement and attention to detail
• The ability to adapt and make improvements part of every day work
• Initiative, prioritisation and time management skills
• A desire to collaborate, learn and share knowledge

What we offer | Ko ngā painga mōu

• Wellbeing leave, platforms and initiatives
• A fully subsidised health insurance scheme
• Generous leave provisions
• Learning and professional development opportunities
• Access to various employee benefits and discounts
• Opportunities to contribute to community

At Nelson City Council, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, valued, and has a true sense of belonging. We welcome applications from people of all backgrounds, including those from diverse ethnicities and cultures, LGBTQ+ communities, neurodivergent individuals, and people with disabilities. If you require any assistance with your application, please don’t hesitate to get in touch.

Applications close | Rā whakakapi

Midnight Sunday 15th November 2026

For further enquiries | Ina he pātai anō, whakapā mai

Please reach out to Steve Harley, [e-mail] with any questions.