Community Library & Council Services Assistant (Part-Time)

Auckland Council; New Zealand; On-site; NZD 67,000 - 77,000; Full time

Benefits offered by this job

Additional week of annual leave

Four weeks annual leave

Discounts on attractions (Maritime, AU

Flexible work environment

KiwiSaver 3.5% on top of salary

Job summary

Auckland Council is seeking a friendly Library and Council Services Assistant to support library and council services for the Rodney North local board area in Warkworth.

This permanent part-time role is 21 hours per week, including one weekend day, and involves delivering programs, providing exceptional service, and helping customers with digital services and online navigation. You’ll work in a welcoming team and assist with tamariki programs.

Qualifications

• Collaborative and continuously learning, self-motivated.
• Confidence and creativity with technology and problem-solving.
• Calm, empathetic customer service skills.
• Willingness to grow tikanga and te reo Māori.
• Ability to work across local board libraries as needed.
• People-focused work ethic and positive attitude.

Responsibilities

• Deliver warm, informed customer support across library and council services enquiries.
• Be part of a whānau environment and work to team goals.
• Help customers build digital confidence and navigate online services.
• Support tamariki and rangatahi and assist with programmes.
• Contribute to a safe, welcoming community library space.

Skills

Customer service

Digital literacy

Problem solving

Tikanga Māori

Te reo Māori

Teamwork

Job description

Auckland Council is seeking a friendly Library and Council Services Assistant to support library and council services for the Rodney North local board area in Warkworth.

This permanent part-time role is 21 hours per week, including one weekend day, and involves delivering programs, providing exceptional service, and helping customers with digital services and online navigation. You’ll work in a welcoming team and assist with tamariki programs.