Communications Navigator

Resonate Health NZ Limited; North Shore; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

The Tahua Family discount providesアクセス

Fantastic working environment

Stunning North Shore location in Takap

Job summary

Resonate Health NZ Limited is seeking a motivated customer care specialist to support studio teams and deliver exceptional service across all touchpoints. You will manage communications beyond studios using our Assist line, CRM, live chat, and future channels, ensuring customers feel valued and informed.

You will help maintain the customer database, align messaging with the brand, and drive consistent service outcomes that reinforce a positive experience for all New Zealanders seeking hearing

Qualifications

• Strong focus on delivering outstanding customer service.
• Excellent communication and organisational abilities.
• Experience with CRM systems, preferably HubSpot.

Responsibilities

• Support studio teams and delight customers with exceptional service.
• Manage and maintain communications across channels beyond studios.
• Keep customer database accurate and up-to-date for effective outreach.
• Ensure communications align with branding and marketing strategy.

Skills

Customer service

Communication

Time management

Tools

HubSpot

Job description

At Resonate, we’re more than just a business; we’re a proud Kiwi-owned and operated mission-driven organisation. Our goal is simple: to provide top-notch hearing healthcare for all New Zealanders. We’re committed to putting people first, we have big plans to expand our reach and impact.

Why you will love this role:

You’ll support our studio teams and delight our customers, ensuring we consistently deliver the highest standard of customer care. You’ll provide exceptional customer care beyond our studio doors, ensuring all lines of communication outside of our studios are well-managed and maintained.You’ll use tools like our Assist phone line, CRM systems, The Dashboard, live chat and any future communication channels that we adopt. This will involve:

• Be Customer-Obsessed: Deliver clever solutions and support through exceptional customer experiences.
• Maintain Customer Database: Keep our customer database accurate and up-to-date, ensuring effective communication.
• Align Communications with Branding: Take ownership of communications, ensuring they align with our marketing and brand strategy.
• Accountable for Success: Achieve agreed outcomes to deliver positive customer service results and ensure a consistent customer experience.

Who we are:

At Resonate, we’re more than just a business; we’re a proud Kiwi-owned and operated mission-driven organisation. Our goal is simple: to provide top-notch hearing healthcare for all New Zealanders. We’re committed to putting people first, we have big plans to expand our reach and impact.

Why you will love this role:

You’ll support our studio teams and delight our customers, ensuring we consistently deliver the highest standard of customer care. You’ll provide exceptional customer care beyond our studio doors, ensuring all lines of communication outside of our studios are well-managed and maintained.You’ll use tools like our Assist phone line, CRM systems, The Dashboard, live chat and any future communication channels that we adopt. This will involve:

• Be Customer-Obsessed: Deliver clever solutions and support through exceptional customer experiences.
• Maintain Customer Database: Keep our customer database accurate and up-to-date, ensuring effective communication.
• Align Communications with Branding: Take ownership of communications, ensuring they align with our marketing and brand strategy.
• Accountable for Success: Achieve agreed outcomes to deliver positive customer service results and ensure a consistent customer experience.

What you will bring to the role:

You will have huge energy and determination, and can showcase the following:

• A relentless focus on customer service, consistently delivering excellence.
• Top-notch organisational skills and time management, even when juggling diverse tasks.
• Outstanding communication abilities, allowing you to engage effectively with a wide range of people.
• Prior experience with CRM tools such as HubSpot

What we offer:

• The Tahua Family discount provides access to generous discounts across Burger King, Starbucks, Hannahs, Number One Shoes and of course, Resonate Health
• A fantastic working environment and a thriving company culture, backed by ambitious growth plans.
• Stunning North Shore location in Takapuna

Your journey with Resonate awaits.