Customer Experience & Brand Communications Specialist

Resonate Health NZ Limited; North Shore; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

The Tahua Family discount providesアクセス

Fantastic working environment

Stunning North Shore location in Takap

Job summary

Resonate Health NZ Limited is seeking a motivated customer care specialist to support studio teams and deliver exceptional service across all touchpoints. You will manage communications beyond studios using our Assist line, CRM, live chat, and future channels, ensuring customers feel valued and informed.

You will help maintain the customer database, align messaging with the brand, and drive consistent service outcomes that reinforce a positive experience for all New Zealanders seeking hearing

Qualifications

• Strong focus on delivering outstanding customer service.
• Excellent communication and organisational abilities.
• Experience with CRM systems, preferably HubSpot.

Responsibilities

• Support studio teams and delight customers with exceptional service.
• Manage and maintain communications across channels beyond studios.
• Keep customer database accurate and up-to-date for effective outreach.
• Ensure communications align with branding and marketing strategy.

Skills

Customer service

Communication

Time management

Tools

HubSpot

Job description

Resonate Health NZ Limited is seeking a motivated customer care specialist to support studio teams and deliver exceptional service across all touchpoints. You will manage communications beyond studios using our Assist line, CRM, live chat, and future channels, ensuring customers feel valued and informed.

You will help maintain the customer database, align messaging with the brand, and drive consistent service outcomes that reinforce a positive experience for all New Zealanders seeking hearing