Customer Care Coordinator

Presbyterian Support Northern; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Boost Programme

Referral Bonus

Employee Recognition

Long Service Leave

KiwiSaver

Leave Purchasing

Wellbeing Support

Flu Vaccination

PSN Scholarship

Job summary

Presbyterian Support Northern is seeking a Customer Care Coordinator for our Penrose office. This 40‑hour per week, fixed term role until February 2027 focuses on creating and managing rosters to ensure seamless client support and coverage.

You will coordinate with the internal team and handle scheduling conflicts with professionalism and accuracy. The role requires strong communication, organisational skills and the ability to adapt in a fast paced environment while maintaining confidentiality

Qualifications

• Proven experience in Customer Service or Call Centre roles.
• Excellent verbal and written communication skills.
• Professional integrity: confidentiality and privacy.
• Ability to work independently but also as part of a team.
• Ability to prioritise and manage time with strong organisational skills.
• Proven high level of competence in computer systems i.e. Microsoft Suite.
• Fantastic team player.

Responsibilities

• Create and manage rosters to cover client service needs.
• Coordinate with internal team to resolve scheduling conflicts.
• Ensure compliance with policies and client requirements.
• Provide a calm, organised approach in a fast‑paced environment.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Time management

Organisational skills

Tools

Microsoft Office

Job description

Te Kowhiringa I The Opportunity

Our Customer Care Coordinator is responsible for creating and managing our support worker rosters to ensure coverage and a seamless service is delivered to our clients. This role involves coordinating with our internal team, addressing scheduling conflicts and maintaining compliance with policies and client requirements.

You will pride yourself on your natural communication skills, organisation, calm under pressure and the ability to adapt to a fast-paced environment.

This role is 40 hours per week, based in the Penrose office and fixed term until February 2027.

Ngā pūkenga kei a koe I Your Skills and Experience

• Proven experience in Customer Service or Call Centre roles.
• Excellent verbal and written communication skills
• Professional integrity eg: confidentiality and privacy
• Ability to work independently but also part of a team
• Capability to prioritise and manage your time effectively, with well developed organisational skills
• Proven high level of competence in computer systems ie: Microsoft suite
• Fantastic team player

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. We are a not-for-profit organisation, stretching from Taupo to Whangarei, that provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Our Enliven Service is a leading provider of home and community support for older people and those with disabilities or recovering from injury. Our team of more than 600 believe that our elderly, those living with dementia and other conditions should be able to maximise their independence and engage, socialise and be active in their communities.

We are Diverse and Inclusive:

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

To ensure your success, you will have access to:

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.
• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.
• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.
• Long Service Leave: An extra 5 days of leave applied at 5 years of service.
• KiwiSaver: Contributions provided in addition to your base salary.
• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.
• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).
• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.
• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.