Business Sales Agent

One New Zealand; Christchurch; Hybrid; NZD 55,000 - 90,000; Full time

Benefits offered by this job

Uncapped commission

Health insurance

Additional annual leave

Product discounts

Recognition programs

Job summary

One NZ is seeking a Customer Champion Consultant to support local small business customers through hybrid work in Auckland or Christchurch. You’ll deliver expert advice, drive sales, and provide exceptional service via phone and messaging channels across Join and Leave campaigns for Mobile and Broadband.

You’ll join a frontline team focused on people, problem-solving, and supporting the business community, with opportunities to grow in business sales and beyond.

Qualifications

• Experience in Sales and Customer Service with a sales-driven approach.
• Excellent communication and active listening skills.
• Confident with digital platforms and systems.
• Demonstrates strong business acumen.
• Resilient and adaptable to changing customer needs.

Responsibilities

• Manage unmanaged business customer base through outbound calling and campaign execution.
• Cross-sell into new products and drive higher presentation rates.
• Deliver exceptional service, solving issues and meeting business needs.
• Extend customer lifetime value via device and accessory upgrades.
• Collaborate with the team to execute marketing activity.

Skills

Sales experience

Customer service

Communication

Active listening

Digital platforms

Tools

CRM systems

Microsoft Office

Job description

Ko tō tūranga – your role

As a Customer Champion Consultant in our Small Business Sales Team, you’ll play an essential role in helping local small business customers stay connected—offering expert advice and tailored solutions that make a real difference to their operations and growth. This is a hybrid role, based in either our new support office in the Wynyard Quarter in Auckland City or in our Christchurch support office in Otautahi CDB, where you’ll support customers through our inbound and outbound phone and messaging channels, with a focus on Join and Leave intents for Mobile and Broadband campaigns. You’ll be the trusted advisor our small business customers rely on, delivering exceptional experiences while driving strong sales outcomes. Join our awesome frontline contact centre whānau at One NZ, where your passion for people, problem-solving, and supporting the business community will shine every day.

Ko Tō Mahi – What You’ll Do

• Manage One New Zealand's unmanaged business customer base, delivering exceptional service through outbound calling and campaign execution.
• Improve product sales through cross-selling into new products, achieved through high presentation rates.
• Serve our customers through exceptional experiences, solving issues seamlessly and meeting their business needs so they remain a valued customer of One New Zealand.
• Extend the customer lifetime value through upgrades of devices and accessories.
• Work as part of a critical team with strong communication and the ability to execute against marketing activity.

Na Tōu Rourou - What You’ll Bring

• Relevant experience in Sales and Customer Service, with a sales-driven approach and a customer-first mindset that balances commercial outcomes with exceptional service.
• Excellent communication and active listening skills, with the ability to engage effectively, understand customer needs, and build strong rapport.
• Confidence using digital platforms and systems, with the ability to quickly adapt to new tools and technologies
• Demonstrates strong business acumen.
• Resilient and adaptable, with the ability to respond effectively to changing customer needs and dynamic environments
• Ability to manage multiple customer interactions across platforms, maintaining focus, accuracy, and responsiveness in a dynamic environment.

Nā Mātou Te Rourou – What You’ll Get

• Uncapped commission structure with significant earning potential above your base salary
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

He aha ai tātou – Why us?

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

As a valued member of our Business Sales teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We’re excited to welcome new talent to our team. Due to the nature and urgency of this role, we’re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you’re comfortable with this process.