Customer Care Consultant

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 34,000 - 49,000; Full time

Benefits offered by this job

Birthday leave

Perks programme

Great coffee

Team activities

Job summary

REACH is recruiting a Customer Care Consultant to join our Auckland team. You will deliver outstanding customer experiences and support the seamless execution of multi-media marketing campaigns.

The role involves nurturing client relationships, coordinating with the REACH Sales team, and managing campaign fulfillment, including letterbox bookings and proofs. We value initiative, clear communication, and attention to detail.

Qualifications

• 2+ years in a customer-facing or B2B sales administration role delivering exceptional customer experiences.
• Strong ability to build relationships, communicate effectively, and proactively engage with customers.
• Strong critical thinking, analytical and problem-solving skills with high attention to detail, organisation and time management.
• Proficiency in HubSpot, email, spreadsheets and documents; familiarity with digital marketing channels/tools.

Responsibilities

• Proactively develop, nurture, and maintain strong customer relationships through verbal and written communication.
• Collaborate with REACH Sales to coordinate and support multi-media campaign execution.
• Manage campaign fulfillment, including Letterbox bookings, print workflows, artwork proofing, quoting, and supplier liaison.
• Oversee inbound briefs from REACH’s Agentic AI campaign planner and apply insights to improve strategies.
• Conduct post-campaign engagement follow-ups and deliver performance reporting.

Skills

Customer relationships

Communication

HubSpot

Spreadsheets

Google Ads

Facebook Business Manager

Analytics

Tools

HubSpot

Email

Spreadsheets

Documents

Google Ads

Facebook Business Manager

Analytics

Job description

Be part of one of New Zealand’s Best Places to Work™

Work with the brains behind Agentic AI products & multi-media marketing solutions

Deliver outstanding customer experiences and drive impactful campaign execution

We’re looking for a Customer Care Consultant to join the REACH team at a pivotal time in our evolution. This is an exciting opportunity to be a part of our future-focused journey - developing AI-enabled campaign infrastructure & driving innovation within our multi-product suite of solutions.

In this role, you will be dedicated to providing an outstanding customer experience, nurturing and building long-term customer relationships, and supporting the seamless execution of multi-media marketing campaigns.

Bridging the gap between campaign fulfillment and strategy, you will conduct proactive post-campaign engagement, ensuring every engagement is outcome-driven and carefully tailored to deliver maximum results for our customers.

What You’ll Be Doing

Proactively develop, nurture, and maintain strong customer relationships through outstanding verbal and written communication.

Collaborate closely with the REACH Sales team to coordinate and support multi-media campaign execution.

Manage campaign fulfillment, including Letterbox bookings, print production workflows, artwork proofing, quoting, and supplier liaison.

Oversee inbound briefs generated through REACH’s Agentic AI campaign planner, applying human intuition and intelligent insights to elevate campaign strategies.

Conduct post-campaign engagement follow-ups and deliver comprehensive performance reporting to evaluate outcomes and nurture recurring business.

What You’ll Bring

2+ years in a customer-facing or B2B sales administration role with a proven experience in delivering next-level customer experiences.

Demonstrated ability to build strong relationships, communicate effectively, and proactively engage with customers.

Strong critical thinking, analytical, and problem-solving skills with outstanding attention to detail, organisation and time management skills.

Strong computer literacy (including HubSpot, email, spreadsheets, documents) and general knowledge of digital marketing channels/tools (e.g., Google Ads, Facebook Business Manager, analytics).

About REACH

REACH is a new breed of marketing company, helping New Zealand businesses reach more of their ideal customers through data-driven marketing solutions.

We inject the letterbox channel with proven data targeting, a lot of creativity AND offer digital marketing to go with it, so businesses can reach even more of their perfect customers. Our data science capability is driven out of our sister-brand, Mortal.

Why Join REACH?

Imagine working in a modern CBD office just steps from Auckland’s best bars and restaurants, with a team that values high performance, collaboration, and fun.

• A fun, supportive team culture
• Birthday leave
• Commitment to supporting individual growth and development
• Regular team activities and engagement events
• Access to our Perks programme (insurance discounts, retail savings, holiday rentals, and more)
• Great coffee from our barista-quality machine

Our Values

At REACH we live by our values:

Awesome, Not Average

We achieve, kick goals, go the extra mile, and always push to be the best version of ourselves. And we never act like a dick.

Don’t Leave Money on the Table

We focus on maximizing every opportunity for our customers and our business.

Habitually Curious

We love questioning to understand people and situations, and we never accept the Status Quo.

Passion in Play

Play is our superpower and we practice the art of playing hard. Fun is at our heart

Call Centre Consultants - $30 p/h base + weekly bonuses and incentives

The Queenstown Call Centre

Auckland CBD, Auckland, NZ