Customer Care Navigator - Path to Audiometrist

Resonate Health NZ Limited; Auckland; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Audiometrist training pathway

Tahua Family discounts across major NZ

Great working environment and growth

Job summary

Resonate Health NZ Limited is seeking a Customer Care Coordinator to delight customers and equip them with tools for a seamless health journey. You will support local community engagement, manage local social media for the Studio, and ensure our studios reflect marketing and brand standards.

Join a Kiwi-owned, mission-driven team with growth plans and a supportive environment. The role offers hands-on responsibilities and opportunities to develop into broader audiology-centric support paths.

Qualifications

• Demonstrated excellence in customer service and client satisfaction.
• Strong organisational and time-management abilities in multi-task environments.
• Clear, effective communication across diverse groups and ages.
• Experience with managing social media channels for a brand or studio.
• Proven ability to engage with local communities and promote business initiatives.

Responsibilities

• Deliver an outstanding customer experience with a customer-obsessed mindset.
• Ensure Resonate Studios reflect brand standards in all materials and spaces.
• Support local community growth and raise awareness of our mission.
• Lead local social media activities to build positive community connections.
• Develop expertise in the role to provide informed support to customers.

Skills

Customer service

Communication

Social media management

Community engagement

Time management

Job description

Resonate Health NZ Limited is seeking a Customer Care Coordinator to delight customers and equip them with tools for a seamless health journey. You will support local community engagement, manage local social media for the Studio, and ensure our studios reflect marketing and brand standards.

Join a Kiwi-owned, mission-driven team with growth plans and a supportive environment. The role offers hands-on responsibilities and opportunities to develop into broader audiology-centric support paths.