Customer Care/Navigator - Remuera

Resonate Health NZ Limited; Auckland; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Audiometrist training pathway

Tahua Family discounts across major NZ

Great working environment and growth

Job summary

Resonate Health NZ Limited is seeking a Customer Care Coordinator to delight customers and equip them with tools for a seamless health journey. You will support local community engagement, manage local social media for the Studio, and ensure our studios reflect marketing and brand standards.

Join a Kiwi-owned, mission-driven team with growth plans and a supportive environment. The role offers hands-on responsibilities and opportunities to develop into broader audiology-centric support paths.

Qualifications

• Demonstrated excellence in customer service and client satisfaction.
• Strong organisational and time-management abilities in multi-task environments.
• Clear, effective communication across diverse groups and ages.
• Experience with managing social media channels for a brand or studio.
• Proven ability to engage with local communities and promote business initiatives.

Responsibilities

• Deliver an outstanding customer experience with a customer-obsessed mindset.
• Ensure Resonate Studios reflect brand standards in all materials and spaces.
• Support local community growth and raise awareness of our mission.
• Lead local social media activities to build positive community connections.
• Develop expertise in the role to provide informed support to customers.

Skills

Customer service

Communication

Social media management

Community engagement

Time management

Job description

At Resonate, we’re more than just a business; we’re a proud Kiwi-owned and operated mission-driven organisation. Our goal is simple: to provide top-notch hearing healthcare for all New Zealanders. We’re committed to putting people first, we have big plans to expand our reach and impact.

Why you will love this role:

As a Customer Care Coordinator reporting to the Head of Sales & Customer Experience, you’ll embark on a dynamic journey. Your mission? Delight our customers and equip them with the tools and support they need for a seamless heath journey. You’ll also connect with the local community, raising awareness about our invaluable services. In this close-knit team, you’ll be hands-on, involved in:

• Being utterly customer-obsessed, delivering an exceptional experience.
• Ensuring our Resonate Studios always mirror our marketing and brand standards.
• Championing local business growth and community awareness of our mission
• Taking charge of local social media for the Studio, creating positive connections within the community
• Becoming a subject matter expert in your field.

What you will bring to the role:

You will have huge energy and determination, and can showcase the following:

• A relentless focus on customer service, consistently delivering excellence.
• Top-notch organisational skills and time management, even when juggling diverse tasks.
• Outstanding communication abilities, allowing you to engage effectively with a wide range of people.
• Prior experience with social media management
• A knack for community engagement and business promotion

What we offer:

• Career progression - you can train to be an Audiometrist
• The Tahua Family discount provides access to generous discounts across Burger King, Starbucks, Popeyes, Hannahs, Number One Shoes, Torpedo 7 and of course, Resonate Health
• A fantastic working environment and a thriving company culture, backed by ambitious growth plans.

Your journey with Resonate awaits.