Cloud Technical Consultant, ISV TAM | Flexible Hours

Amazon Inc.; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Job summary

AWS Technical Consultant (TAM) in Enterprise Support NZ is a client-facing role partnering with NZ ISVs to architect, optimize and scale software on AWS. You’ll conduct reviews, readiness assessments and drive service adoption to accelerate product roadmaps across the NZ market.

The role emphasizes deep technical depth, cross‑functional collaboration with Solutions Architects and business teams, and delivering measurable outcomes for customers across their lifecycle.

Qualifications

• Hands on experience working with AI.

Responsibilities

• Serve as the primary technical advisor to ISV customers, helping them architect, optimise and scale their software products on AWS
• Conduct Operational Reviews, operational readiness assessments and architecture deep-dives tailored to SaaS and multi-tenant workloads
• Drive operational excellence across customer environments by identifying risks, reducing cost and improving reliability before issues impact production
• Lead technical discussions on incident management, trade-offs and risk mitigation, translating complex scenarios into clear recommendations for both engineering teams and senior leadership
• Proactively identify opportunities to accelerate customer outcomes through AWS service adoption, cost optimisation and architectural improvements
• Deliver business reviews that provide actionable insights, track progress against customer goals and strengthen the strategic relationship
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services and Account Managers to deliver coordinated support across the customer lifecycle
• Enable customer teams through targeted workshops, hands‑on labs and technical enablement sessions that build lasting cloud capability
• Lead service event reviews and pre‑launch planning to ensure customers are prepared for critical launches and operational milestones
• Engage with stakeholders across all levels, from platform engineers to CTOs, earning trust through technical depth and consistent delivery

Skills

Hands on AI experience

Job description

AWS Technical Consultant (TAM) in Enterprise Support NZ is a client-facing role partnering with NZ ISVs to architect, optimize and scale software on AWS. You’ll conduct reviews, readiness assessments and drive service adoption to accelerate product roadmaps across the NZ market.

The role emphasizes deep technical depth, cross‑functional collaboration with Solutions Architects and business teams, and delivering measurable outcomes for customers across their lifecycle.