Technical Account Manager, Enterprise Support New Zealand

Amazon Inc.; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Job summary

Amazon Web Services New Zealand Limited is seeking a technically seasoned TAM to act as a trusted advisor, guiding customers through complex cloud deployments and cost-optimized architectures. You will collaborate with multiple AWS teams to ensure operational health and strategic value realization for NZ-based clients.

The role emphasizes building senior-level relationships, articulating business outcomes, and leading customer-facing engagements with a focus on AI, data, and cloud-native

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development.
• Experience with AWS services or other cloud offerings.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.

Responsibilities

• Build solutions and provide technical guidance as a trusted advisor ensuring AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers at all levels understanding their business needs and technical challenges to drive meaningful technology discussions about incidents, trade-offs, and risk management.
• Consult with stakeholders from developers through to C-suite executives, crafting strategies that help customers achieve their business objectives through effective cloud adoption.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers to deliver comprehensive customer support.
• Proactively identify opportunities for customers to gain additional value from AWS including detailed reviews of service disruptions, metrics and pre-launch planning.

Skills

Technical engineering

Troubleshooting

AI systems

AWS services

Customer-facing leadership

Enterprise exposure

Job description

Technical Account Manager, Enterprise Support New Zealand

ID lavoro: 10534273 | Amazon Web Services New Zealand Limited

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Key job responsibilities

• Build solutions and provide technical guidance as a trusted advisor ensuring AWS environments remain operationally healthy while reducing cost and complexity
• Develop trusting relationships with customers at all levels understanding their business needs and technical challenges to drive meaningful technology discussions about incidents, trade-offs, and risk management
• Consult with a range of stakeholders from developers through to C-suite executives, crafting strategies that help customers achieve their business objectives through effective cloud adoption
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers to deliver comprehensive customer support
• Proactively identify opportunities for customers to gain additional value from AWS including providing detailed reviews of service disruptions metrics and pre-launch planning

A day in the life

As a Technical Account Manager (TAM), your day begins with reviewing customer operational metrics and preparing for strategic meetings. You might start with a workshop helping a retail customer architect their cloud solution followed by collaborating with account teams to develop approaches for an upcoming migration project. After lunch you'll lead a technical discovery session with a healthcare customer exploring analytics solutions then spend time reviewing architectural designs and providing best practice guidance. Throughout the day you'll be building relationships solving complex problems and ensuring customers maximize their AWS investment.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• 5+ years of technical engineering experience
• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience working with or evaluating AI systems
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience working in a customer-facing role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.