Enterprise Technical Account Manager - AI & Cloud Solutions

Amazon Inc.; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Job summary

Amazon Web Services New Zealand Limited is seeking a technically seasoned TAM to act as a trusted advisor, guiding customers through complex cloud deployments and cost-optimized architectures. You will collaborate with multiple AWS teams to ensure operational health and strategic value realization for NZ-based clients.

The role emphasizes building senior-level relationships, articulating business outcomes, and leading customer-facing engagements with a focus on AI, data, and cloud-native

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development.
• Experience with AWS services or other cloud offerings.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.

Responsibilities

• Build solutions and provide technical guidance as a trusted advisor ensuring AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers at all levels understanding their business needs and technical challenges to drive meaningful technology discussions about incidents, trade-offs, and risk management.
• Consult with stakeholders from developers through to C-suite executives, crafting strategies that help customers achieve their business objectives through effective cloud adoption.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants and Sales Account Managers to deliver comprehensive customer support.
• Proactively identify opportunities for customers to gain additional value from AWS including detailed reviews of service disruptions, metrics and pre-launch planning.

Skills

Technical engineering

Troubleshooting

AI systems

AWS services

Customer-facing leadership

Enterprise exposure

Job description

Amazon Web Services New Zealand Limited is seeking a technically seasoned TAM to act as a trusted advisor, guiding customers through complex cloud deployments and cost-optimized architectures. You will collaborate with multiple AWS teams to ensure operational health and strategic value realization for NZ-based clients.

The role emphasizes building senior-level relationships, articulating business outcomes, and leading customer-facing engagements with a focus on AI, data, and cloud-native