Cloud Operations Support Engineer

Aderant Legal Holdings (NZ) ULC; New Zealand; On-site; NZD 90,000 - 130,000; Full time

Job summary

Aderant is seeking a Cloud Operations Engineer (Intermediate) to own end-to-end operational workstreams for AWS and Azure environments, refine runbooks, and drive incidents to resolution. You will implement automation to reduce toil and improve reliability, while coordinating across teams and mentoring junior engineers.

Ideal candidates have 3+ years in operations or SRE, strong scripting skills (Bash/PowerShell/Python), and hands-on experience with observability tools and incident lifecycle

Qualifications

• 3+ years in operations, SRE, production support or NOC, with hands-on incident leadership.
• Extensive experience in AWS and Azure including IAM, compute, networking, storage, cost and security trade-offs.
• Proficient in Bash and/or PowerShell, plus Python for automation.
• Hands-on experience building observability dashboards and monitoring (CloudWatch, Azure Monitor, Grafana, Datadog).
• Experience authoring and improving runbooks/SOPs to automate recurring incidents.
• Experience owning incidents end-to-end: triage, coordination, resolutions, and post-incident reviews.
• Comfort with ticketing systems (Jira, ServiceNow) and on-call rotations.
• Strong written and verbal communication; lead incident comms and mentor juniors.

Responsibilities

• Own operational workstreams end to end, including running and refining runbooks.
• Drive incidents to resolution and reduce toil through automation.
• Lead incident communications and post-incident reviews; mentor junior engineers.

Skills

3+ years experience

AWS

Azure

Bash scripting

PowerShell

Python

Observability

Runbooks

Incident response

Jira

ServiceNow

Communication

Tools

CloudWatch

Azure Monitor

Grafana

Datadog

Terraform

CI/CD

Docker

Kubernetes

Job description

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength.

Cloud Operations Engineer (Intermediate)

We’re hiring for a team responsible for the reliability of our AWS and Azure environments - running and improving operational processes, monitoring infrastructure, and leading incident response. At this level you’ll own operational workstreams end to end: you’ll not only execute runbooks but author and refine them, drive incidents to resolution, and reduce recurring toil through automation.

Required:

• 3+ years in an operations, SRE, production support, or NOC role, including hands-on experience leading (not just participating in) incident response in a production environment
• Solid working experience operating in AWS and Azure - IAM, compute, networking, storage, and an understanding of cost and security trade-offs (not just "basics")
• Proficient scripting in Bash and/or PowerShell, plus Python for automation, tooling, and integrating between systems
• Hands-on experience building and tuning observability - dashboards, alerts, and SLO/SLI-based monitoring in at least one platform (CloudWatch, Azure Monitor, Grafana, Datadog, etc.), including reducing alert noise and false positives
• Track record of authoring and improving runbooks/SOPs, not only following them - turning repeat incidents into documented, ideally automated, resolutions
• Experience owning incidents through their full lifecycle: triage, coordination, stakeholder comms, resolution, and driving post-incident reviews / corrective actions
• Comfortable in a ticketing system (Jira, ServiceNow, etc.), managing SLAs, and participating in an on-call rotation
• Strong written and verbal communication - you’ll lead incident comms, run handoffs, and mentor junior engineers

Nice to have:

• Infrastructure-as-code experience (Terraform, CloudFormation, Bicep/ARM)
• Hands-on with CI/CD platforms (Jenkins, Azure DevOps, GitHub Actions) - building or maintaining pipelines, not just triggering them
• Container / orchestration exposure (Docker, Kubernetes, ECS/AKS)
• Git-based workflows for version-controlling scripts, IaC, and runbooks
• Relevant certifications (AWS SysOps Administrator / Solutions Architect Associate, AZ-104, or equivalent)

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength.