Cloud Operations Support Engineer

Aderant Holdings, Inc.; Auckland; Hybrid; NZD 100,000 - 140,000; Full time

Job summary

Aderant Holdings, Inc. in Auckland, New Zealand, is seeking a Cloud Operations Engineer (Intermediate) to drive reliability for AWS and Azure environments in a hybrid role.

You will own end-to-end operational workstreams, author and refine runbooks, drive incidents to resolution, and reduce toil through automation. The role requires 3+ years in an operations/SRE/production support background, strong scripting (Bash/PowerShell, Python), and proven experience with observability, dashboards, and

Qualifications

• 3+ years in an operations, SRE, production support, or NOC role with hands-on incident leadership.
• Solid experience operating in AWS and Azure (IAM, compute, networking, storage, cost, security).
• Proficient in Bash and/or PowerShell, plus Python for automation.
• Hands-on experience building and tuning observability—dashboards, alerts, and SLO/SLI-based monitoring.
• Experience owning incidents end-to-end: triage, coordination, comms, resolution, post-incident actions.

Responsibilities

• Lead incident response and drive post-incident reviews with stakeholders.
• Author and improve runbooks/SOPs, reduce toil through automation.
• Maintain and tune monitoring and dashboards, minimize alert noise.
• Manage tickets and SLAs in Jira/ServiceNow, participate in on-call rotations.

Skills

AWS

Azure

Bash

PowerShell

Python

Observability

Incident response

Jira

ServiceNow

Tools

Terraform

CloudFormation

GitHub Actions

Docker

Kubernetes

Jenkins

Azure DevOps

Job description

## Cloud Operations Support EngineerApply: Hybrid: Auckland, New Zealand: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): REQ\\_100000456Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.Our people are our strength.**Cloud Operations Engineer (Intermediate)**We're hiring for a team responsible for the reliability of our AWS and Azure environments — running and improving operational processes, monitoring infrastructure, and leading incident response. At this level you'll own operational workstreams end to end: you'll not only execute runbooks but author and refine them, drive incidents to resolution, and reduce recurring toil through automation.**Required:*** 3+ years in an operations, SRE, production support, or NOC role, including hands-on experience leading (not just participating in) incident response in a production environment* Solid working experience operating **in** AWS and Azure — IAM, compute, networking, storage, and an understanding of cost and security trade-offs (not just \"basics\")* Proficient scripting in Bash and/or PowerShell, plus **Python** for automation, tooling, and integrating between systems* Hands-on experience building and tuning observability — dashboards, alerts, and SLO/SLI-based monitoring in at least one platform (CloudWatch, Azure Monitor, Grafana, Datadog, etc.), including reducing alert noise and false positives* Track record of **authoring and improving** runbooks/SOPs, not only following them — turning repeat incidents into documented, ideally automated, resolutions* Experience owning incidents through their full lifecycle: triage, coordination, stakeholder comms, resolution, and driving post-incident reviews / corrective actions* Comfortable in a ticketing system (Jira, ServiceNow, etc.), managing SLAs, and participating in an on-call rotation* Strong written and verbal communication — you'll lead incident comms, run handoffs, and mentor junior engineers**Nice to have:*** Infrastructure-as-code experience (Terraform, CloudFormation, Bicep/ARM)* Hands-on with CI/CD platforms (Jenkins, Azure DevOps, GitHub Actions) — building or maintaining pipelines, not just triggering them* Container / orchestration exposure (Docker, Kubernetes, ECS/AKS)* Git-based workflows for version-controlling scripts, IaC, and runbooks* Relevant certifications (AWS SysOps Administrator / Solutions Architect Associate, AZ-104, or equivalent)