Clinics Operations Lead & Admin Team Lead

New Zealand Government; Dunedin; On-site; NZD 81,000 - 86,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin invites applications for a Coordinated Clinics Facilitator and Administration Team Lead. This permanent fulltime role leads a reception/admin team, oversees recruitment, onboarding, and staff wellbeing, and works closely with the Charge Nurse Manager to coordinate HR and admin workflows.

You will drive service improvements, collaborate with clinical teams and other stakeholders, monitor performance, and manage clinic-related purchasing of admin

Qualifications

• Extensive administration experience with a customer service focus.
• Ability to lead a team and work independently.
• Experience driving change and implementing improvements.
• Competence in using a wide range of information technology tools.
• Experience managing within tight financial constraints and deadlines.
• Previous management experience.

Responsibilities

• Leading and developing a team of reception administration professionals
• Managing recruitment, onboarding, performance development, leave planning, and staff wellbeing of reception staff
• Supporting the Charge Nurse Manager - Co-ordinated Clinics with reporting, HR administration, and operational coordination
• Driving workflow improvements and service innovation
• Working collaboratively with clinical teams, administration team leaders, planned care, and other stakeholders to ensure seamless service delivery
• Assisting in monitoring service performance and contributing to continuous quality improvement initiatives
• Overseeing clinic-related purchasing of administration resources.

Skills

Administration experience

Customer service

Team leadership

Initiative

IT tools

Time management

Tools

IT tools

Job description

Health New Zealand | Te Whatu Ora in Dunedin invites applications for a Coordinated Clinics Facilitator and Administration Team Lead. This permanent fulltime role leads a reception/admin team, oversees recruitment, onboarding, and staff wellbeing, and works closely with the Charge Nurse Manager to coordinate HR and admin workflows.

You will drive service improvements, collaborate with clinical teams and other stakeholders, monitor performance, and manage clinic-related purchasing of admin