Clinic Receptionist

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 48,000 - 60,000; Full time

Job summary

A hospital clinic is seeking a warm, adaptable Clinic Receptionist to join a busy environment on a 6-month temporary assignment, starting ASAP. You will be the first point of contact, creating a calm and professional experience for patients from arrival to departure.

Responsibilities include booking appointments, managing waitlists, liaising with clinicians, handling patient enquiries, and maintaining accurate records.

Qualifications

• Previous reception, administration or customer-facing experience, preferably within healthcare.
• Excellent verbal and written communication skills.
• A calm, approachable and professional manner.
• Strong attention to detail and organisational skills.
• Ability to manage sensitive or challenging interactions with discretion.
• Confidence communicating with people from diverse backgrounds and circumstances.

Responsibilities

• Welcoming patients on arrival and managing departures.
• Booking and managing patient appointments.
• Managing waitlists and coordinating appointment availability.
• Liaising closely with clinicians and the wider healthcare team.
• Responding to patient enquiries by phone and in person.
• Maintaining accurate patient information and administrative records.
• Supporting the smooth day-to-day operation of the clinic.
• Providing a consistently respectful and confidential service.

Skills

Administration skills

Empathy

Communication

Discretion

Attention to detail

Teamwork

Flexibility

Patient-centered care

Multitasking

Job description

We are looking for a warm, adaptable and highly professional Clinic Receptionist to join a busy hospital clinic environment on a 6-month temporary assignment, starting ASAP.

This is a unique opportunity for someone who is genuinely passionate about providing a welcoming, respectful and non-judgmental experience for every patient. You will be working in a sensitive healthcare environment where discretion, empathy and excellent communication are essential.

About the role

As the first point of contact for many patients, you will play an important role in creating a calm, supportive and professional experience from arrival through to departure.Your responsibilities will include:

• Welcoming and assisting patients on arrival and managing departures
• Booking and managing patient appointments
• Managing waitlists and coordinating appointment availability
• Liaising closely with clinicians and the wider healthcare team
• Responding to patient enquiries by phone and in person
• Maintaining accurate patient information and administrative records
• Supporting the smooth day-to-day operation of the clinic
• Providing a consistently respectful and confidential service to a diverse patient population

About you

We are looking for someone who brings more than just strong administration skills. The successful candidate will have a sensitive, empathetic and non-judgmental approach, with the ability to make people feel comfortable and respected in what can sometimes be a vulnerable healthcare setting.

You will ideally have:

• Previous reception, administration or customer-facing experience, preferably within healthcare
• Excellent verbal and written communication skills
• A calm, approachable and professional manner
• Strong attention to detail and organisational skills
• The ability to manage sensitive or challenging interactions with discretion
• Confidence communicating with people from diverse backgrounds and circumstances
• The ability to work collaboratively with clinicians and colleagues
• Flexibility, reliability and a willingness to adapt to changing priorities
• A genuine commitment to providing inclusive, patient-centred service

In this role you will be required to be flexible to work across multiple clinic locations and you will be rostered according to operational requirements.

• West Auckland Clinic
• North Shore Clinic
• South Auckland Clinic

You must also be comfortable working across both shift patterns:

• 12:00 pm - 8:30 pm

If you are someone who is empathetic, discreet, adaptable and confident working with people from all walks of life, we would love to hear from you.