Client Support Specialist

WineWorks; Maungakiekie-Tāmaki; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Fixed-term contract

Flexible hours

Supportive team

Job summary

WineWorks is seeking a proactive first contact for our Auckland warehouse team, handling despatch requirements, production details, and post-run invoicing while coordinating with Production and Warehouse teams. This busy role rewards relationship-building and problem solving, with close collaboration across Production and Warehouse teams.

Hours are 8:00am–4:30pm, Monday to Friday, on a 3‑month fixed-term contract. Right to work in NZ required; strong admin and IT skills preferred.

Qualifications

• Strong organisational and time management skills – able to juggle multiple tasks.
• Previous customer service, administration, or logistics experience (FMCG or production experience is a bonus).
• Excellent attention to detail and strong computer literacy.
• Must have the Legal Right to Work in New Zealand

Responsibilities

• Build strong relationships and follow up to ensure a great client experience.
• Coordinate dispatch requirements, liaising with internal teams to meet client needs.
• Track orders, resolve issues, and keep clients informed every step of the way.
• Maintain accurate records, systems, and invoicing.

Skills

Organisational skills

Time management

Customer service experience

Administration experience

Logistics experience

Attention to detail

Job description

You’ll be the first point of contact for our warehouse team fordespatch requirements, managing production details and post-run invoicing, andworking closely with our Production and Warehouse teams.

This is a busy, varied role that’s perfect for someone whoenjoys building strong relationships, solving problems, and keeping everythingrunning smoothly.

Hours: 8:00am – 4:30pm Monday – Friday

This role is only a 3-month fixed term contract.

What you’ll be doing

• Buildstrong relationships and follow up to ensure a great client experience.
• Coordinatedispatch requirements, liaising with internal teams to meet client needs.
• Trackorders, resolve issues, and keep clients informed every step of the way.
• Maintainaccurate records, systems, and invoicing.

What we’re looking for

• Strongorganisational and time management skills – able to juggle multiple tasks.
• Previouscustomer service, administration, or logistics experience (FMCG orproduction experience is a bonus).
• Excellentattention to detail and strong computer literacy.
• Musthave the Legal Right to Work in New Zealand

This is a dynamic role with many touchpoints across thebusiness – being adaptable, proactive, and solutions-focused is essential!

What we offer

• Afixed-term role until January 2027 – great experience in a leading wineindustry employer.
• Optionsfor part time or school-friendly hours
• Asupportive team environment, passionate about quality, sustainability, andgreat service.
  

About WineWorks

WineWorks is a passionate and driven team of expertssupporting New Zealand wine to shine. With plants in Auckland, Hawke’s Bay, andMarlborough, we provide our country’s winemakers with world-class technology,expansive facilities, and exceptional services.

We’re also sustainability focused – committed to minimisingour impact on the environment and climate.

Find out more about us at www.wineworks.co.nz.