Client Support Specialist

WineWorks Marlborough Limited; Auckland; On-site; NZD 48,000 - 62,000; Full time

Job summary

WineWorks Marlborough Limited is seeking a capable administrative professional to join their team in Auckland for a 3-month fixed-term contract. You will be the first contact for the warehouse, coordinating dispatch, managing production details, and handling post-run invoicing to support Production and Warehouse teams.

The role suits someone who enjoys building relationships, solving problems, and keeping operations running smoothly.

Qualifications

• Must have strong organisational and time management skills.
• Experience in customer service, administration, or logistics.
• FMCG or production experience is a bonus.
• Excellent attention to detail and strong computer literacy.

Responsibilities

• Build strong relationships and follow up to ensure a great client experience.
• Coordinate dispatch requirements, liaising with internal teams to meet client needs.
• Track orders, resolve issues, and keep clients informed every step of the way.
• Maintain accurate records, systems, and invoicing.

Skills

Organisational skills

Time management

Customer service

Administration

Logistics experience

Attention to detail

MS Office

Tools

MS Office

Job description

You’ll be the first point of contact for our warehouse team fordespatch requirements, managing production details and post-run invoicing, andworking closely with our Production and Warehouse teams.

This is a busy, varied role that’s perfect for someone whoenjoys building strong relationships, solving problems, and keeping everythingrunning smoothly.

Hours: 8:00am – 4:30pm Monday – Friday

This role is only a 3-month fixed term contract.

What you’ll be doing

• Buildstrong relationships and follow up to ensure a great client experience.
• Coordinatedispatch requirements, liaising with internal teams to meet client needs.
• Trackorders, resolve issues, and keep clients informed every step of the way.
• Maintainaccurate records, systems, and invoicing.

What we’re looking for

• Strongorganisational and time management skills – able to juggle multiple tasks.
• Previouscustomer service, administration, or logistics experience (FMCG orproduction experience is a bonus).
• Excellentattention to detail and strong computer literacy.
• Musthave the Legal Right to Work in New Zealand

This is a dynamic role with many touchpoints across thebusiness – being adaptable, proactive, and solutions-focused is essential!

What we offer

• Afixed-term role until January 2027 – great experience in a leading wineindustry employer.
• Optionsfor part time or school-friendly hours
• Asupportive team environment, passionate about quality, sustainability, andgreat service.
  

About WineWorks

WineWorks is a passionate and driven team of expertssupporting New Zealand wine to shine. With plants in Auckland, Hawke’s Bay, andMarlborough, we provide our country’s winemakers with world-class technology,expansive facilities, and exceptional services.

We’re also sustainability focused – committed to minimisingour impact on the environment and climate.

Find out more about us at www.wineworks.co.nz.