Client Support & Communications Specialist

HRS Talent Solutions; Tauranga; On-site; NZD 36,000 - 41,000; Full time

Job summary

HRS Talent Solutions is seeking a professional Client Support & Communications Coordinator to assist with day-to-day customer communication, service updates, and support coordination. You will handle phone and email inquiries, keep customer details organized in internal systems, and follow up on service matters to ensure timely, helpful outcomes.

This role suits someone with strong communication, attention to detail, and a calm, organised approach.

Qualifications

• Strong phone communication skills.
• Clear and professional email writing ability.
• Good attention to detail when recording customer information.
• Ability to stay organized while handling multiple enquiries.
• Comfortable using email, online systems, documents, and basic spreadsheets.
• Professional attitude when speaking with customers and team members.
• Ability to follow service processes and written instructions.
• Dependable attendance and consistent follow-through.
• Strong time management during recurring daily support tasks.
• Ability to remain calm, polite, and helpful during customer conversations.

Responsibilities

• Respond to customer enquiries by phone and email in a clear and professional manner.
• Provide customers with basic information, updates, and next-step guidance.
• Record customer notes, requests, updates, and follow-up items accurately.
• Help track open service matters and ensure they are followed up as needed.
• Support internal staff by passing along relevant customer information.
• Maintain organised records using internal systems, spreadsheets, or templates.
• Assist with service-related documents, email updates, and customer communication.
• Follow established procedures for handling questions, updates, and routine issues.
• Help resolve basic customer concerns or direct them to the appropriate team member.
• Contribute to a responsive, organised, and customer-focused support process.

Skills

Phone communication

Email writing

Attention to detail

Organization

Following processes

Reliability

Time management

Calm and polite communication

Tools

Email systems

Spreadsheets

Internal systems

Job description

HRS Talent Solutions is seeking a professional Client Support & Communications Coordinator to assist with day-to-day customer communication, service updates, and support coordination. You will handle phone and email inquiries, keep customer details organized in internal systems, and follow up on service matters to ensure timely, helpful outcomes.

This role suits someone with strong communication, attention to detail, and a calm, organised approach.