Client Communications & Support Specialist

HRS Talent Solutions; Christchurch; On-site; NZD 36,000 - 41,000; Full time

Job summary

HRS Talent Solutions is seeking a professional Client Support & Communications Coordinator to assist with day-to-day customer communication, service updates, and support coordination. This role suits someone confident speaking with customers by phone, writing clear emails, and keeping records organised across internal systems.

Part-time or full-time hours may be available, with a focus on responsive, customer-focused service.

Qualifications

• Strong phone communication skills.
• Clear and professional email writing ability.
• Good attention to detail when recording customer information.
• Ability to stay organised while handling multiple enquiries.
• Comfortable using email, online systems, documents, and basic spreadsheets.
• Professional attitude when speaking with customers and team members.
• Ability to follow service processes and written instructions.
• Dependable attendance and consistent follow-through.
• Strong time management during recurring daily support tasks.
• Ability to remain calm, polite, and helpful during customer conversations.

Responsibilities

• Respond to customer enquiries by phone and email in a clear and professional manner
• Provide customers with basic information, updates, and next-step guidance
• Record customer notes, requests, updates, and follow-up items accurately
• Help track open service matters and ensure they are followed up as needed
• Support internal staff by passing along relevant customer information
• Maintain organised records using internal systems, spreadsheets, or templates
• Assist with service-related documents, email updates, and customer communication
• Follow established procedures for handling questions, updates, and routine issues
• Help resolve basic customer concerns or direct them to the appropriate team member
• Contribute to a responsive, organised, and customer-focused support process

Skills

Phone communication

Email writing

Attention to detail

Organization

Spreadsheets

Professionalism

Process adherence

Attendance reliability

Time management

Calm demeanor

Job description

HRS Talent Solutions is seeking a professional Client Support & Communications Coordinator to assist with day-to-day customer communication, service updates, and support coordination. This role suits someone confident speaking with customers by phone, writing clear emails, and keeping records organised across internal systems.

Part-time or full-time hours may be available, with a focus on responsive, customer-focused service.