Client Success Manager - Recruitment Services

Placements24; Queenstown; Ibrido; NZD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Performance-based bonuses

Professional development

Supportive remote team culture

Descrizione del lavoro

Placements24 is seeking a Client Success Manager to ensure excellent service delivery and build lasting client partnerships. You will manage a portfolio of clients, drive satisfaction, and identify growth opportunities. The role emphasizes proactive engagement and collaboration with internal teams.

The ideal candidate is organized, customer-focused, and skilled at communicating with diverse stakeholders. This is a fully remote position with flexible work options and room for professional

Competenze

• 3+ years in account management, customer success, or client relations.

Mansioni

• Be the primary contact for a portfolio of clients with excellent service.
• Monitor client satisfaction and engagement; address issues promptly.
• Conduct regular check-ins and business reviews to discuss performance and expansion opportunities.
• Collaborate with internal recruitment teams to ensure seamless service and placements.
• Identify opportunities to deepen client relationships and introduce additional services.
• Maintain accurate client records and CRM logs.

Conoscenze

Account management

Customer success

Communication

Interpersonal skills

CRM systems

Strumenti

Salesforce

HubSpot

Descrizione del lavoro

About the Role

Our client, a specialized recruitment consultancy, is seeking a dedicated Client Success Manager to ensure exceptional service delivery and foster long-term partnerships with their clients, supporting roles within the Queenstown, Eastern Cape region and beyond. This role is centered on proactively managing client relationships, understanding their evolving talent needs, and ensuring they receive maximum value from the consultancy's services. You will be the primary advocate for the client, driving satisfaction, retention, and identifying opportunities for growth. The ideal candidate is highly organized, customer-focused, and possesses excellent communication skills to build trust and rapport with diverse client stakeholders.

Key Responsibilities

• Serve as the main point of contact for a portfolio of clients, ensuring their needs are understood and met with exceptional service.
• Proactively monitor client satisfaction and engagement levels, addressing any issues or concerns promptly and effectively.
• Conduct regular check-ins and business reviews with clients to discuss performance, gather feedback, and identify areas for improvement or expansion.
• Collaborate with internal recruitment teams to ensure seamless service delivery and successful candidate placements.
• Identify opportunities to deepen client relationships and introduce additional services that align with their talent acquisition strategies.
• Maintain accurate client records and manage communication logs within the CRM system.

Requirements

• Minimum of 3 years of experience in account management, customer success, or client relations, preferably within the recruitment or service industry.
• Demonstrated ability to build and maintain strong, positive relationships with clients.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts effectively.
• Proactive mindset with a commitment to delivering outstanding customer service.
• Experience in a remote working environment is highly beneficial.

Benefits

• Competitive salary with potential for performance-based bonuses.
• Fully remote position offering excellent flexibility and work-life balance.
• Opportunities to work with a varied client base and contribute to their success.
• Professional development and training opportunities.
• A supportive and collaborative remote team culture.